Customer Care Representative

Position Overview**This is NOT a work-from-home position**We are hiring Customer Care Representatives to support PayIts omni-channel customer support for PayIts web-site tools. This is a great opportunity for individuals who take pride in delivering a reliable, professional customer experience and who thrive in a fast-paced, technology-driven environment.You will serve as a front-line support professional, supporting users through voice and written channels while providing clear, empathetic, and solution-oriented assistance.Key ResponsibilitiesAssist customers with PayIts web-site tools.Provide accurate and timely responses to inquiries about government services and transactionsProvide clear, professional, and grammatically correct written communicationNavigate multiple systems and applications efficientlyFollow compliance, quality, and security standardsParticipate in training, coaching, and team meetingsSupport operational needs, including occasional schedule adjustmentsQualifications & SkillsStrong written and verbal communication skillsExcellent grammar and attention to detailProfessional demeanor and customer-focused mindsetComputer proficiency and ability to learn new systemsReliability, adaptability, and motivated to growPrior customer service experience is preferred, but not required. Why Work With Us?We dont just offer jobs we build careers.Covisian Benefits & CulturePaid TrainingPaid Time Off (PTO) & Holiday Pay (after 90 days)Competitive bonus program, featuring attendance bonuses, shift and weekend differentials, and anniversary bonuses.Strong level-up program accompanied by pay increase401(k) with Company MatchHealth, Dental, Vision & Voluntary Life Insurance (effective first of the month after 60 days)Wages On-Demand through ZayZoonMonthly Employee Recognition & Engagement ActivitiesExtensive Learning & Development Programs, including:Covisian UniversityCSR Leadership Prep AcademyLeadership Development InternshipOngoing coaching and team developmentCovisian proudly promotes from within99% of leadership roles are internal promotions.Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, backgroundcredit check.In conjunction with candidacy and potential employment I provide my express consent and authorization for Covisian and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns, and those working on its behalf to contact me at any telephone number I provide using an automated telephone dialing system or artificial or prerecorded voice (including, without limitation, using artificial intelligence "AI"). My consent to receive telephone communications is not required to apply for a position. I may revoke consent by replying "STOP" to any text message I receive, or verbally on any telephone call I may receive. Alternatively, I may submit a request to support@confirm.global 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insuranceWork Location: In person.Required qualifications:Legally authorized to work in the United States17 years or olderPreferred qualifications:Retail skills: customer serviceRestaurant front of house skills: front counterRestaurant front of house skills: hostingRestaurant front of house skills: bartending