Director of Operations / General Manager

Benefits:Bonus based on performanceCompany partiesCompetitive salaryDental insuranceFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offProfit sharingTraining & developmentVision insuranceDirector of Operations1-800 Plumber +AIR of DallasDallas, TXAbout the Company1-800 Plumber +AIR of Dallas is a growing plumbing company that focuses primarily on residential and commercial service, expanding into HVAC services this year. We are strengthening our operational leadership to support our next phase of scale. The Director of Operations will focus on execution, accountability, and financial performance.Position OverviewThe Director of Operations will build and lead the operational engine of the company. This is not a sales-focused General Manager role. This is a disciplined operator role responsible for strengthening structure, improving margin performance, and reducing owner dependence.Key Responsibilities• Own and manage weekly KPI scorecards• Run structured operational meetings (EOS-style preferred)• Enforce performance standards across field and office teams• Protect and improve gross margin• Improve estimate turnaround and close rate consistency• Increase technician utilization and accountability• Support HVAC launch operationally• Reduce owner involvement in daily decision-makingWhat Success Looks Like (First 90 Days)• KPI scorecard fully implemented and reviewed weekly• Estimate turnaround time stabilized within target window• Margin visibility improved and performance stabilized or trending upward• Clear accountability structure installed• Owner no longer primary operational decision layerIdeal Candidate• 5+ years leading operations in a field-service or trades business• Demonstrated P&L ownership• Strong financial literacy and KPI discipline• Comfortable leading skilled trade teams• DISC Assessment Profile - High D / High C behavioral profile preferred• Plumbing/HVAC experience helpful but not requiredWe are seeking a structured, accountable leader — not a sales-driven personality.Culture & StandardsWe operate with high expectations and strong integrity.We value:• Integrity - Doing what we say we'll do & only recommending work that is needed• Protecting customer trust and online reputation• Holding team members accountable respectfully and directly• High standards without drama• Continuous improvementThe Director of Operations must strengthen both operational discipline and cultural standards.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.