Student Success Coordinator

Student Success Coordinator Position Summary: Under the direction of the Director or Dean of Education (DOE), the Student Success Coordinator (SSC) facilitates the campus restart initiative by assisting eligible students as they progress through the restart process. The SSC is responsible for achieving and exceeding the assigned institutional restart budget and goals. This individual coordinates students’ interactions with various campus personnel from departments including but not limited to Admissions, Education, Financial Aid, Business, Externship, and/or Career Services. The Student Success Coordinator contacts and advises prospective restart students; prepares and maintains student contact information and campus restart records; coordinates students’ appointments with staff, faculty, and administration; complies with appropriate academic policies and procedures; prepares and disseminates restart reports and publications; gathers and maintains accurate and confidential student records and files; and performs word processing and spreadsheet duties. Essential Duties and Responsibilities: Serves as initial contact person for campus restarts; contacts potential restarts from the approved restart list via phone, email, and/or letters; maintains updated student contact information on lead cards; discusses restart options with students; addresses students’ restart questions; follows up with potential restart students; assists students with restart paperwork; and tracks various documents as needed. Consults with various campus departments to determine students’ restart status; serves as a liaison within the campus and between students and campus personnel; updates student contact information in CampusVue (CV) and adds contact information in CV using Contact Manager; sets students’ campus appointments as needed; and makes appointment reminder phone calls to students. Achieves and exceeds assigned campus restart budget and goals. Complies with and implements appropriate Education Affiliates (EA) and campus academic policies and procedures. Prepares and disseminates restart information and reports as requested; distributes appropriate restart materials to students, and campus personnel. Monitors restart students’ status; assists with campus programs for high-risk restart students; prepares program/meeting materials as needed; attends meetings/programs held for high-risk restart students; and participates in campus orientation programs if/when restart students attend orientation. Leads and/or participates in campus restart recruiting events. Acknowledges and resolves campus restart challenges and bottlenecks with assistance from appropriate campus administration, staff, and faculty. Hands-off restart students’ referrals of family, friends, and co-workers to the campus Admissions Director. Performs other duties as assigned. Maintains regular and reliable attendance. Skills/Competencies/Qualifications: Knowledge of campus academic programs, policies, and procedures Verbal and written communication skills Report preparation skills Ability to maintain student contact information Ability to operate a personal computer and minimal experience with Microsoft Office, Word, and Excel Ability to meet deadlines and give attention to details and accuracy Ability to maintain confidentiality Ethical, detail-oriented, customer-service-minded person with strong interpersonal/human relations skills interested in impacting student success Training beyond high school. Knowledge of Education Affiliates and campus academic requirements, policies, and procedures. Student advisement, interaction, and engagement experience. Classification: Non-exempt Work Hours: Forty per week Pay: $20.00 - $25.00 per hour Benefits: Dental insurance Employee assistance program Health insurance Paid time off Vision insurance Work Location: In person