IT Specialist

Overview Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, enhance quality of life and combat global warming. We are seeking an IT Specialist to support the IT Department and the (IT) Manager for East Bay Paratransit. The Specialist will work with department staff, operational personnel, and senior management, and is responsible for the management of the East Bay Paratransit infrastructure and software support. Wages: $25.00–$31.84 per hour. Responsibilities Familiar with multiple-site operations, LAN and WAN technologies Install, configure, and maintain workstations Assist in maintenance of network and servers Inventory of workstations and other IT equipment Troubleshoot Windows 11 related software issues Support & troubleshoot EBPT production software & servers Provide strong professional customer service Printer, fax and other peripherals support and maintenance Consult with and advise management on operational system problems Assist in the troubleshooting of help‑desk calls/tickets/emails Support public meetings held at office meeting rooms Routine and emergency maintenance visits to EBPT office Remote support for our 5 providers Scheduled after‑hours/on‑call support Other duties as assigned Participate in a biweekly 24‑hour, 7‑day on‑call rotation Qualifications 1+ years of work experience in IT environments Ability to work without supervision Learn/support proprietary applications Self‑motivated Excellent communication skills Education & Technical Certifications (Required) Associate’s Degree, CompTIA A+, or equivalent experience Education & Technical Certifications (Preferred) Microsoft Server 2016 – 2025 Active Directory Windows 11 Microsoft Office and O365 Dell Servers & Lenovo Workstations Genesys Physical Demands Requires travel to provider locations within the area Willingness to work in a fast‑paced, high‑pressure environment Occasional evening or weekend work may be required to meet deadlines or support needs Drug‑Free Workplace Eligible to work in the United States without requiring sponsorship now or in the future Successfully pass a pre‑employment drug screen Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other federally, state, or locally protected status. #J-18808-Ljbffr