Field Support Manager

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.SummaryThe Field Support Manager is responsible for driving revenue growth and enhancing the customer experience through direct interaction with Home Depot, installers, and consumers. This role represents multiple programs and requires a strong understanding of related products and installation services, as well as regular travel within and occasionally beyond the metro area. The primary focus of this position is to serve as a resource to Home Depot leadership and support installation activities to ensure an extraordinary customer experience. Installation work is not part of this role. Store connectivity, sales impact, and customer-first execution are core priorities, with regular in-store engagement, product knowledge events, relationship building with store leadership, and periodic job site inspections to support quality and installer performance.Essential FunctionsCustomer ExperienceActs as the point of contact and eventual resolution for customer concernsServes as the spokesperson for Crew2 with customersEnsures that the customer experience is positive and satisfying; partners with installers to manage obstacles and delight customersWhen needed, works with local municipalities to ensure that necessary permits and other requirements for completing the installation are securedHome Depot Store Interface & Sales SupportSupports the growth of the Pro Flooring program through training and educating Pro Desk Associates at Home Depot storesDrives sales activities for Sell, Furnish and Install (SF&I) programs and store-based programs, including lead generation, open quote review, and collaboration with store associates to understand activities that create salesActs as a resource and point of contact for Home Depot leadershipIdentifies opportunities for product and installation demonstrations and training; secures alignment with Crew2 Customer FIRST commitment; conducts demonstrations and training that engage store management and team membersInitiates activities with store leaders and team members that fuel business, including running in-store contests and conducting product knowledge events; tracks frequency and impact of store visitsActively participates in store events that promote awareness of the Crew2 brand and commitmentInstaller Engagement & Quality SupportConducts job site visits to review quality of work, performance, and compliance with service provider requirementsProvides coaching to installers on best practices and opportunities for efficiencyEngages in activities that attract new high-quality installers to Crew2, including developing strong relationships with existing service providers to cultivate referrals and promoting Crew2 in the communityBusiness & Operational SupportConducts monthly inventory counts for the businessPerforms other duties as assigned to support successful installationsSuccess MetricsVoice of the Customer (VOC) ratings (quarterly and annual)Store connectivity, including number of visits, value delivered through events, sales growth, and store engagement indexSite visit, compliance, and quality inspection resultsQuality Service Provider leadsQualificationsStrong interpersonal skills with the ability to connect with a variety of people in ways that create positive outcomes; customer-focused mindsetWilling and able to travel 25%–40% of the timePersonal leadership skills with the ability to function autonomously while seeking assistance when neededKnowledge of Crew2 programs and servicesBuilding trades experience, including a background in remodeling or a related industryStrong problem-solving skills and experienceCreative and resourceful approach to challengesAbility to manage multiple, sometimes conflicting demandsAbility to communicate and collaborate across business groups to ensure efficiency and effectiveness If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.