Front Desk Associate

Job Description We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.Key Responsibilities:Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.Scheduling, screening, and confirming new appointments through inbound and outbound calling.Provide customer resolution to any concerns or questions.Communicate all relevant customer information to the Hearing Care ProfessionalCollect and record customer payments.Maintain the customer database by updating office records.Inform the customer about hearing care accessory options.Handle walk-ins and after-care for existing customers.Help run office promotions by participating in any marketing and social media initiatives.Support hearing aid maintenance, cleaning and repairs.RequirementsRequired QualificationsMinimum of a high school diploma / an associate’s degree or equivalentAdministrative, front office, or patient care coordinator backgroundExperience in a direct customer support roleComfortable handling inbound and outbound callingAppointment scheduling and quality phone etiquetteSales-minded and takes initiativeAdaptable and detail oriented, with an outgoing, positive demeanorComputer literacy, ability to accurately document and file recordsAbility to travel between clinic locations in Canton, OH and Norton, OHBenefitsStandard Schedule: Monday - Friday, 9AM - 4PM (M/W/F in Canton, T/Th in Norton)Compensation: $16 - $19/hour + monthly bonus opportunityAdditional PerksOngoing professional training and developmentCareer growth opportunitiesPaid HolidaysAbout Miracle-Ear:For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.