Customer Service Representative, PepUp

SummaryA customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.Assist customers with any questions regarding their accounts both in person and on the telephoneResolve any complaints by working with other departments to satisfy the customer promptlyResearching any customer problems and performing any adjustments to correct the problemReceiving payment on accounts in person and by telephoneReconciliation of customer accountsPerforming any customer account maintenance such as, address changes, budget payment and prebuy plansTracking and recording problem callsHandle mailing daily invoices and the process of month end statementsAssist switchboard/receptionist with answering incoming callsContacting customers to update information and look for opportunities to better serve our customer needsAny general correspondence duties and other job duties assigned by the Customer Service ManagerMonitor the tank gaugesVerify the petty cashSkills & ExperienceProven communication and customer service skillsExcellent computer skillsMust be organized and detailed orientedSelf-motivatedAble to respond to customers in a polite and friendly mannerAbility to multi-task, prioritize, and manage time effectivelyHigh School degreeMust be flexible with work hours Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.QualificationsAssist customers with any questions regarding their accounts both in person and on the telephoneResolve any complaints by working with other departments to satisfy the customer promptlyResearching any customer problems and performing any adjustments to correct the problemReceiving payment on accounts in person and by telephoneReconciliation of customer accountsPerforming any customer account maintenance such as, address changes, budget payment and prebuy plansTracking and recording problem callsHandle mailing daily invoices and the process of month end statementsAssist switchboard/receptionist with answering incoming callsContacting customers to update information and look for opportunities to better serve our customer needsAny general correspondence duties and other job duties assigned by the Customer Service ManagerMonitor the tank gaugesVerify the petty cash