Scheduling/Customer Care Agent

Job TypeFull-timeDescriptionPhoenix Systems is looking for a versatile, high-energy professional to join our team in a multifaceted role. This position is perfect for a "jack-of-all-trades" who thrives in a fast-paced environment and enjoys balancing technical support, logistics coordination, and sales growth.Starting salary range is $21.00 to $25.00/hour depending on experience.Anticipated start date for this position is May 11, 2026.RequirementsEssential Duties and Responsibilities:Customer & Technical Support: Handle high-volume inquiries via phone and email to resolve basic security or audio/video malfunctions.Sales & Growth: Manage incoming leads and referrals to convert inquiries into scheduled activations.Upselling: Identify and pursue opportunities during customer interactions to promote relevant products and services.Logistics & Scheduling: Coordinate local and remote technicians for builder accounts, installations, and service appointments.Administrative Oversight: Process final paperwork for monitoring and installs, handle customer payments, and generate weekly sales reports.Data Integrity: Maintain accurate sales databases, update client profiles, and manage digital service agreements.Project Support: Analyze floor plans and work orders to ensure all items are correctly installed.Permitting: Assist with pulling permits and scheduling inspections as needed.Perform other duties as assigned.Qualifications And Education Requirements1–2 years of customer service experience; 1+ years of sales experience is required.Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.Excellent computer proficiency (MS Office – Word, Excel, and Outlook).Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.Ability to work independently and to carry out assignments to completion within standard accepted practices.Must be able to clear a background check and drug screening.High school diploma or GED required.Associate degree preferred.Other Preferred Skills/AbilitiesHigh degree of initiative.Security sales, home building industry, or low voltage experience.2+ years in call center or service/technician scheduling environments.Technical aptitude, problem solving skills.Ability to review floor plans.Persuasion, negotiation, and closing skillsPhysical RequirementsAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.While performing the duties of this job, the employee is regularly required to stand, sit, talk, listen, and use hands and fingers to operate a computer and telephone.Ability to sit at a computer terminal for an extended period of time.Work EnvironmentModerate noise (i.e. business office with computers, phone, printers, and light traffic)Office SettingBenefitsPaid Time Off Program - Start accruing PTO your first week!Eight Paid Company Designated Holidays401(k) w/company matchHealth, Dental and Vision Insurance options that start the 1st of the month after 60 days of employmentShort Term Disability OptionsLong Term Disability OptionsEmployee Assistance ProgramLife Insurance OptionsEmployee DiscountFree Alarm MonitoringMonday - Friday daytime work schedule (no nights or required weekends)Positive work culture with opportunities for advancement and growthSalary DescriptionStarting between $21.00 to $25.00/hour