Desktop Support

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Technician for the Commonwealth of Kentucky – Commonwealth Office of Technology (COT). JOB DESCRIPTION: The Commonwealth Office of Technology, Incident Response Team has an open position for a Desktop Support Technician. The position will be located at the Data Center in Frankfort, KY, and involves a cubicle environment. LOCATION: Frankfort, KY HOURS: Monday – Friday 8:00 AM to 5:00 PM IDEAL CANDIDATE WILL POSSESS: Effective Communication: Demonstrates courteous, respectful, and clear communication, avoiding abrasive or condescending language. Positive Interaction: Maintains a calm and non-confrontational demeanor in all customer interactions. Accountability: Takes responsibility for resolving issues and does not engage in defensive behavior when addressing challenges. Empathy: Exhibits understanding and sensitivity towards customer concerns and emotions. Patience: Handles upset or angry customers with composure and professionalism. Analytical Skills: Applies critical thinking to understand and resolve customer issues effectively. Problem-Solving Abilities: Utilizes troubleshooting skills to identify and address customer problems efficiently. Trainability: Open to learning and adapting to new procedures and technologies. Proactivity: Demonstrates initiative and self-motivation in completing tasks and addressing customer needs. Clarity in Communication: Simplifies complex information to ensure customer understanding and satisfaction. REQUIRED SKILLS: 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills. Reliable attendance. Excellent customer service and communication skills. PREFERRED SKILLS: Experience in customer service-oriented workplace. IT experience and knowledge in the following: Desktop Support (Remote Support), Windows 10 Operating System, Mapping network drives, Global Protect support (VPN), General NAS knowledge, Office Suite (particularly Outlook 2013 or higher), Preferred ServiceNow Ticketing System experience. Experience with Desktop Support work. Experience working in a fast-paced and ever-changing environment (adaptability). Experience working with, and as an active part of, a lively team (team player). Multi-tasking ability. Documentation skills (clear, concise). Experience with Active Directory. Experience with remote support or desktop support. Job Type: Full-time Pay: $18.50 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Experience: Desktop support: 2 years (Required) Customer service: 2 years (Required) Windows Remote Desktop: 2 years (Preferred) VPN: 1 year (Preferred) Microsoft Office: 1 year (Preferred) ServiceNow: 1 year (Preferred) Active Directory: 1 year (Preferred) Ability to Commute: Frankfort, KY (Required) Work Location: In person