Implementation Engineer

DescriptionThe Implementation Engineer is responsible for the technical execution of customer implementation projects across our cloud, infrastructure, backup, disaster recovery, networking, and security solutions.Working closely with the Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success teams, this role deploys, configures, validates, and documents customer environments while ensuring projects are delivered on time and according to design.The Implementation Engineer serves as a technical resource throughout the implementation lifecycle and provides a smooth transition from project delivery into ongoing operations.ResponsibilitiesExecute customer implementation projects according to approved Statements of Work.Install, configure, migrate, and validate cloud and infrastructure solutions.Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.Participate in project kickoffs and technical planning sessions.Ensure implementation milestones are completed on schedule.Technical ImplementationDeploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.Configure backup and disaster recovery environments.Perform customer migrations with minimal disruption.Execute system testing and validation before customer acceptance.Troubleshoot implementation issues and coordinate resolution with Engineering teams.DocumentationProduce accurate implementation documentation.Update implementation runbooks and technical procedures.Maintain project records within Jira and related project management tools.Document customer configurations and operational handoffs.Customer EngagementProvide technical guidance throughout implementation projects.Participate in customer meetings when required.Communicate project status and technical risks.Ensure customer expectations remain aligned with implementation scope.Cross Functional CollaborationWork closely with:Solutions EngineeringTechnical ServicesPlatform EngineeringCustomer SuccessNetwork EngineeringSupport successful transition from implementation into operational support.Continuous ImprovementIdentify opportunities to improve deployment processes.Recommend automation opportunities.Assist with development of implementation standards and best practices.Participate in knowledge sharing across engineering teams.Experience5+ years implementing enterprise infrastructure solutions.Experience with managed services, hosting, or cloud providers.Hands-on experience implementing customer environments.Experience working on customer-facing technical projects.Knowledge, Skills, and AbilitiesVMware vSphereVMware Cloud Foundation (preferred)Windows ServerNetworking fundamentals (DNS, DHCP, VLANs, Routing)Storage technologiesBackup solutions (Veeam preferred)Disaster RecoveryMicrosoft Azure fundamentalsActive DirectoryVirtualizationSecurity best practicesStrong troubleshooting skillsExcellent customer communicationAbility to manage multiple concurrent implementation projectsStrong documentation skillsAbility to work independentlyExcellent organizational skillsAbility to prioritize changing workloadsTeam-oriented mindsetStrong analytical thinkingEducationBachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.CertificationsOne or more relevant industry recognized certifications:VMware VCPVCF certificationVeeam VMCEMicrosoft Azure AdministratorWhat We Offer:Competitive base salary depending on experience and certifications plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.