Dispatcher

Customer Service & DispatcherAt Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:Weekly Pay Reliable pay, every weekFully Equipped for Success Company computer and equipment providedWork-Life Balance Generous paid time off, paid holidays, and your birthday offComprehensive Benefits Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection Long-term disability and basic life insurance at no cost to youRetirement Planning Made Easy 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) Free, confidential counseling and support for you and your family, including financial and legal resourcesAs part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently.The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.Key ResponsibilitiesAnswer customer calls and respond to service inquiries in a timely, professional mannerCreate and manage service work orders in the systemDispatch and schedule technicians based on priority and availabilityCommunicate appointment details, updates, and follow-ups with customersCoordinate effectively between customers, technicians, and internal teamsMaintain accurate records, documentation, and job statusesSupport administrative tasks, including parts orders and invoicingProvide excellent customer service while ensuring efficient service operationsQualificationsHigh school diploma or GED required13 years of customer service, administrative, or dispatch experience (dispatch experience preferred)Experience in HVAC and/or food service industry is a plusStrong verbal and written communication skillsExcellent organizational skills and ability to multitask in a fast-paced environmentDetail-oriented, dependable, and able to work with minimal supervisionProficient in computer systems, Microsoft Office, and service/dispatch softwareStrong problem-solving skills with a team-oriented mindsetAbility to remain calm, clear, and in control under pressureThe advertised pay range for this position is $25-30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.