Enrollment Representative

We are a dynamic group of motivated business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability. As a business, we highlight customer focus. Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.The best Enrollment Representative's are always excited to help customers. Someone in this role demonstrates characteristics including being patient, empathetic, and passionately representing the brand. The Enrollment Representative loves to talk and understand the value of good communication skills. They can put themselves in the customers’ shoes and advocate for them when needed. Customer feedback is crucial, and the Enrollment Representativecan gather that for our company. Problem-solving also comes naturally to Enrollment Representative, and they are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.Responsibilities of the Enrollment Representative:Receives and Processes customer purchase orders in personEnters orders received through direct interactions with customersEnters electronic, paper, and manual orders onlineVerifies and confirms customer orders and delivery expectationsQuotes prices according to uniform pricing strategy and current market pricingTracks order exceptions and maintains as neededSales with Preferred CustomersDirect Customer Service with new and current customersTeamwork: collaborates with team membersSeeks good communication and cooperation within our organizationCoordinates all routine aspects of customer orders, requests, and inquiriesIdentifies and uses internal resources as needed to complete tasksSupports team goalsIs receptive/flexible/adaptable to changeUnderstands, generally, about competitors and their servicesRequirements of the Enrollment Representative:Bachelor’s degree preferredCustomer service, customer solutions, and/or sales experienceLeadership role without formal authorityEffective decision makingDisplays effective interpersonal & communication skills (internal/external)Delivers timely and accurate information to customers & internal business partners both verbally and in writingAchieves mutual understanding by summarizing & reviewing agreementsActively listensDemonstrates an understanding of our client’s products and servicesRecognizes and responds to new/additional opportunities at existing customers***This role is set to start within the next two weeks, therefore local candidates are preferred who can begin the interview process as soon as possible***Powered by JazzHRJtOyqMCwD6