Customer Care Representative

Job Description About Premier Business SolutionPremier Business Solutions (PBS) develops and manages sales incentive, loyalty, and reward programs for leading brands across North America. Our programs help organizations increase revenue, motivate sales teams and build lasting customer loyalty.In addition to our technology platforms, we also offer full-service fulfillment solutions including order processing, kitting and assembly, returns management, and warehousing.Why Join PBS?If you are someone who takes pride in making others feel supported and valued, you will thrive here. The Customer Care Representative is often the first voice and trusted resource for our clients' program participants. You will play a key role in delivering exceptional service that strengthen relationships and keep programs running smoothly. This position combines customer support, data entry, and program administration. You will be responsible for handling participant inquiries, processing claims, and ensuring data accuracy across multiple platforms. This position offers real growth potential – building skills that can lead to advancement within our account management, operations, or program admin teams.What You'll Do· Learn and navigate PBS loyalty and rewards platforms to support day-to-day program activity· Respond to inquiries via phone and email with professionalism and accuracy to deliver superior customer experiences· Troubleshoot and resolve participant issues related to rewards, orders, and account activity· Perform data entry and process participant claims with a high degree of accuracy· Pull and review data from reporting tools to validate transactions, research issues, and support participant inquiries· Coordinate with internal teams and external vendors to resolve fulfillment or order-related issues· Escalate complex or sensitive issues when needed· Assist with special projects when called uponWhat Makes You a Great Fit· 1+ year of customer service experience (call center or software environment preferred)· Detail-oriented, critical in environments involving loyalty programs, reward redemptions, shipping & fulfillment, and data accuracy· Strong communication skills. Clear, confident, and positive – both written and verbal. Grammar and tone matter.· Proven skills to identify and resolve problems in a timely, calm and professional manner· Ability to multitask in a structured, fast-paced setting with shifting priorities· Experience working with reporting tools, dashboards, or extracting data from systems (proficiency in Excel & Outlook required)· College degree preferredWho You Are· Bring positive energy to your work and your team· Highly reliable and consistent in execution· Comfortable with repetitive, process-driven work that requires accuracy· Able to follow established procedures while also identifying issues or inconsistencies· Accountable and takes ownership in your work from start to finish· Tech-comfortable, quick to learn new systems and processesWhat We Offer· Onsite, full-time, 8-5 ET, Monday-Friday· Medical, dental, and vision insurance plans· Starting pay $18-$20 an hour· 401K· Paid vacation plus 9 company holidays· Casual dress code and a supportive, positive workplace cultureCompany DescriptionPremier Business Solutions (PBS) is an established and growing B2B Loyalty and Rewards Software and Marketing Services provider. We design and host engagement and recognition programs that result in significant and sustainable business growth, improved profitability and stronger customer relationships for our clients.Our success is due to our team of talented and creative people that love what they do. The PBS team is a group of highly skilled professionals that share a strong commitment to exceeding expectations, getting it right the first time, and playing to win.Company DescriptionPremier Business Solutions (PBS) is an established and growing B2B Loyalty and Rewards Software and Marketing Services provider. We design and host engagement and recognition programs that result in significant and sustainable business growth, improved profitability and stronger customer relationships for our clients.\r\n\r\nOur success is due to our team of talented and creative people that love what they do. The PBS team is a group of highly skilled professionals that share a strong commitment to exceeding expectations, getting it right the first time, and playing to win.