Service Designer

OverviewAs a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.ContributionsResponsibilities :Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectivesConduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesisSynthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/program strategy,serviceand workflowinnovations, anda compellingfutureexperiencevisionCreatejourney maps, service blueprints,vision road maps,personas,ecosystemand experience mapsthat articulateneeds, gaps, andactionable recommendations for organizational andprocessimprovementsCollaborate and communicate stakeholder and user needs on a cross functional team within an agileenvironmentUnderstand and embrace the specifications and constraints of a given technology, platform and/or operational environmentand understand how research should be integrated into technologicalconsiderationsEnsureall deliverables across a variety of projectsare produced at the highestqualityQualificationsQualificationsAbility to obtain a U.S. governmentPublic Trust SecurityClearance4+ years of experience in human centered design, service design,and/orcustomer experiencedesignCurrent portfoliodemonstratingideology, methods, tools, skills, and craftThorough knowledge anddemonstratedexperience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and serviceblueprintsExperienceworking on a scrum team within the Agile delivery frameworkand experience integrating research and design into technical sprints including writingstories and storypointingProficiencyin tools like Adobe Creative Suite, Mural, andLucidchartDesire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the bestoutcomeExperience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and changemanagersA natural curiosity for solving problems coupled with strong analyticalskillsA collaborative nature with excellent written communication and presentation skillsExperience working in a project-basedenvironmentDegree or equivalent experience in HCD, and/orservicedesignLocal to the Atlanta Metro areaRequired to be onsite 2x per weekBonus PointsPreviouswork experience in or with the federal governmentPreviouswork experience as a consultantAbout steampunkAbout?Steam punkSteampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Steampunk is a? Change Agent ?in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,Healthand DoD sectors. ?Through our? Design Intelligence process , we are fundamentally changing the expectations ourFederalclients have for true shared accountability in solving their toughest mission challenges.? As an? employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.?Steampunk participates in the E-Verify program. ?Refer a Friend (https://careers-steampunk.icims.com/jobs/7082/service-designer/job?mode=apply&apply=yes&in_iframe=1&hashed=-336029103)Need help finding the right job?We can recommend jobs specifically for you!Job Location US-GA-AtlantaPosted Date 6 months ago (11/24/2025 3:38 PM)Job ID 7082Clearance Requirement Public Trust