IT Support Specialist w/ TS/SCI Clearance

Who We Are PEAKE is a thriving small business with a strong emphasis on integrity and a mission-focused approach. We value inspiration, innovation, and the power of fresh perspectives. We are seeking talented individuals who are dedicated to excellence and continuous growth. We foster an environment that encourages inspiration and innovation. Your ideas and creativity matter to us. We believe that the power of fresh perspectives drives our success and helps us stay ahead of the curve. Your contributions will have a meaningful impact on our company's growth and success. How You Can Join Us We are looking for a self-motivated individual to join our Team immediately for a position as an IT Support Specialist. The right individual will have at least (1) year of experience within a DoD/military environment. Primary role will involve interacting with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. **This position requires active DoD security clearance at the TS/SCI level and at least (5) years relevant experience with a Bachelors degree (or (7) years with an AA degree).** Roles and Responsibilities: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware Responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance. Handles routine network activities and identifies and resolves routine network problems. Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level. Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions. Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins. Provide support for implementation, troubleshooting and maintenance of IT systems. Manage IT system infrastructure and any processes related to these systems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices. Provides polite and friendly customer service Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required. Documents incident status and solutions in incident database tools. Possesses current working knowledge of computers, printers, laptops, and common windows applications Works through various types Tier I issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support Possesses comprehensive knowledge of desktop operating systems and applications WHAT YOU’LL NEED TO SUCCEED: Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience Qualifications: Knowledge of related hardware and softwarePerform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc. 1 Year DoD experience Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot). NOSC support experience, including problem resolution and incident tracking Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot) Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. Knowledge of the principles, methods, and techniques used in network and systems administration and support Clearance Level: TS/SCI (Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract) Required Certification(s): DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract (IAT II 8570/8140 Baseline Certification Security+ or equivalent) Location: 100% On Customer Site (Fort Huachuca, AZ) PEAKE offers great benefits to employees, including: Medical, dental and vision coverage with Tele-health Life insurance Short- and long-term disability coverage 401k with employer match Generous PTO: 3 Weeks Flexible Paid Time Off (PTO) plus 12 Paid Holidays Flexible work schedule (partial remote) Employee Referral Program Opportunity for advancement within company www.PEAKE.com Employees are hired based solely on PEAKE personnel requirements and the qualifications of each individual candidate. We do not tolerate nor condone discrimination due to age, race, color, religion, sex, national origin or disability. We will comply with the spirit and letter of all local, state and federal laws pertaining to employment. Furthermore, we will not discriminate due to age, race, color, religion, sex, national origin or disability when making decisions regarding termination of employees.