General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.The General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, driving financial performance, and maintaining brand standards. This role requires strong leadership, strategic thinking, and operational expertise to manage departments including front office, housekeeping, food & beverage, sales, and maintenance.Key ResponsibilitiesOperational LeadershipOversee daily hotel operations to ensure efficiency, quality, and guest satisfactionEnsure compliance with Marriott brand standards, policies, and proceduresMonitor service delivery and implement improvements as neededFinancial ManagementDevelop and manage annual budgets, forecasts, and financial plansAnalyze financial performance and implement strategies to maximize revenue and profitabilityControl expenses and optimize operational costsGuest ExperienceEnsure a high level of guest satisfaction through exceptional serviceAddress and resolve guest concerns promptly and professionallyMaintain strong guest relations and reputation managementTeam Leadership & DevelopmentRecruit, train, and mentor department heads and staffFoster a positive and inclusive work environmentConduct performance evaluations and support employee developmentSales & MarketingCollaborate with sales and marketing teams to drive occupancy and revenueBuild relationships with key clients, partners, and the local communitySupport marketing initiatives and promotional campaignsCompliance & SafetyEnsure compliance with health, safety, and legal regulationsMaintain security standards and emergency proceduresUphold ethical business practices and company valuesQualificationsBachelor's degree in Hospitality Management, Business Administration, or related field (preferred)5-10+ years of hotel management experience, with at least 3 years in a leadership roleStrong financial acumen and operational expertiseExcellent leadership, communication, and interpersonal skillsProven ability to drive revenue growth and improve guest satisfaction scoresAbility to work flexible hours, including weekends and holidaysOn-site presence requiredFast-paced, guest-focused environmentCompetitive salary and performance-based incentives, Employee discounts and travel benefits. 55k to 65kThis company is an equal opportunity employer.frnch1