Front Desk Staff

DescriptionAffinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last 15+ years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.Position SummaryThe Front Desk at our properties is the first point of contact for both residents and guests. We request you have the skills to communicate in both a friendly and professional manner. Your primary role will be greeting owners/tenants and guests, answering phone calls, handling association inquiries, and sorting and distributing mail.Essential ResponsibilitiesAnswer the phone at the front desk to respond to current and prospective guests’ owners/tenants needsGreet guests and walk-ins with in a timely manner when they arrive at the front deskContact Residents to obtain approval for accessReceive and manage residents packagesAbility to access and accurately input information using a computer system.Performs tasks assigned by management. (Excellent verbal, comprehension, listening and problem-solving skills).Maintain a clean and neat front desk areaWork holidays and weekends if neededRequirementsHours: Must have flexible scheduleEducation/Training/Certifications/LicensesSKILLS, KNOWLEDGE & ABILITIES REQUIRED:High school diploma/GED equivalent requiredAmazing interpersonal abilitiesFamiliarity with the hospitality industry is a plusWillingness to maintain confidentialityTime management skillsMust be able to sit/stand for long periods of timeLanguage RequirementsBilingual is desirableExperience/Knowledge/SkillsRequires a minimum of (1) year’s in customer service in the hospitality industry or similar.Excellent oral and written communication with interpersonal skills.Empathy and friendly phone manners required.Is able work with a computer hardware/software is a must.Have top of the line organizational skills and handle multitasks at once.Who We AreAt Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.Our ValuesWe lead with the following values:Relationship Oriented: We exceed expectations and build lasting relationships.Teamwork: We collaborate and take collective ownership of our clients' needs.Professionalism: We hold ourselves to a high standard and have a continued commitment to self-development.Solutions oriented: We anticipate, adapt, and implement the right strategy and process.Celebrate the Wins: Praise our Milestones | Highlight AchievementsWhat We OfferWe invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including: Fully paid medical insurance option for employee. Voluntary dental, vision, life insurance, and short-term disability 401(K) Plan after 90 days of employmentAdditionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.