Customer Support Representative

Job Description NOTE: It is required that candidates live near or in drivable range to the office location Albany NYJOB TITLE – CUSTOMER SERVICE SPECIALIST IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program.You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACTTakes and processes transactions by telephone, internet and correspondence from customers and representativesEnters and maintains database records of customer profiles and prepares and maintains status reportsActs as liaison for customersMaintains knowledge of company products and customer service processesWHAT YOU'LL NEED TO SUCCEED:Education: High School Diploma or GEDRequired Experience: 2+ years of customer service experienceRequired Technical Skills:Strong Microsoft Office skills (Word, Excel, PowerPoint)Required Skills and Abilities:Strong telephone and verbal communication skillsCustomer focus and adaptability to different personality typesAbility to multi-task and manage time effectivelyCompany DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.Company DescriptionSystem One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.