Scheduler Representative II - Shelby Medical

Job DescriptionResponsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.Essential Duties And ResponsibilitiesResponsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures.Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests.Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.Notifies customer of physician order, pre-authorization and other financial clearance requirements.Performs functions of other PASU functions or registration when requested.Knowledge, Skills, AbilitiesMinimum typing skills of 35 wpmDemonstrated working knowledge of software/system/equipment.Knowledge of function and relationships within a hospital environment preferredAdvance Customer service skills and experienceAbility to work in a Call center environmentAbility to receive and express detailed information through oral and written communicationsCourse in Medical Terminology requiredAdvanced understanding in surgery procedure scheduling preferredHigh achievement in productivity.Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.Education / ExperienceHigh School Diploma or equivalent2-5 year administrative experience in medical facility, health insurance, or related area.3+ years in Patient Access/Scheduling preferred.Some college coursework is preferredPhysical DemandsMust be able to sit at computer terminal for extended periods of timeOccasionally lift/carry items weighing up to 25 lbs.Frequent prolonged standing, sitting, and walkingWork EnvironmentHospital administrationCan work in patient care locations which include potential exposure to life-threatening patient conditions.OtherMust be available to work hours and days as needed based on departmental/system demands.Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!