Focus Case Manager

CATCH, Inc. requires all Employees to be fully vaccinated with an approved COVID-19 vaccine and show proof of completed vaccine status at the time of hire. If you cannot receive the COVID-19 vaccination due to a disability/medical reason or sincerely held religious belief you will be required to follow CATCH’s policy and process to apply for an exemption/accommodation. ROLE AND RESPONSIBILITIES The Children’s Focus Case Manager will assist families with linkages to program services, treatment, and community support in an effort to prevent and manage crisis situations while maintaining a focus on consumers achieving self-sufficiency despite their diagnosis and/or life challenges. All work is performed in accordance with City, State and Federal regulations, CATCH policies and procedures, and professional mental health standards. BRIEF OUTLINE OF DUTIES Provide short-term critical case management services to approximately 12 children and adolescents (ages 4-21) who have been identified as meeting the Tier II criteria identified by CBH. The services provided will include, but shall not be limited to: Establish contact with the member/family within 24 hours of the intake date. Establish face to face contact within 7 days and facilitate completion of the intake packet within 30 days. Conduct a meeting with the family monthly within 30 days, using data collection tools, to obtain information regarding current needs and behaviors, functional strengths of the family, identify supports and resources available to the family, and gain an understanding of the family objective and vision in order to complete the Plan of Care. Conduct a family meeting every 30 days to review the Plan of Care goals, assess for the current family satisfaction rating, and revise the plan of care to ensure that it reflects the current needs of the family. Identify behavioral health challenges and psychosocial stressors, including social determinants, that are problematic for the member or family. Partner with the family and treatment team to create a crisis plan to address these challenges in a way that would serve to decrease or eliminate the risk of out of home placement. If a crisis is unavoidable, and the behaviors warrant a presentation to the CRC or formalized crisis response, a crisis consultation between the FOCUS CM and the CBH CCM must be completed within 3 days of crisis presentation or crisis incident. If a Physician Advisor consult is needed to support, the CCM will schedule a consultation to include the case manager, CCM, and Physician Advisor. Provide 24-hour crisis response. All FOCUS CM utilize the Ring Central Communication system to receive calls from members/ families in the event of a MH/ BH emergency. Participate in bi-weekly checks-in with the FOCUS CM and the CBH BHL to provide a status update and any significant clinical concerns or risks will be flagged for CCM follow up care coordination. Participate in bi-weekly care coordination meetings with CBH and review clinical and system challenges that impact members during their treatment episode. Team members will conceptualize the context of challenges experienced and identify solutions that will decrease or eliminate identified issues that impact treatment/care or community tenure. Electronic chart maintenance to ensure compliance standards requiring psychiatric, medical, and school records compilation Update and maintain all case management records including telephonic progress updates and treatment consultations with CBH approved psychiatrist/psychologist. Participate in interagency team meetings at home, school, and all collaborating agencies. Make home, school, hospital and community-based visits at a minimum of 2 times per month or as needed. Other responsibilities as designated by the supervisor. QUALIFICATIONS AND EDUCATIONS REQUIREMENTS Bachelor’s Degree in sociology, social work, psychology, or other social science and two (2) years experience in Intensive Case Management. Master’s Degree preferred. Working knowledge of Crisis Intervention, the Philadelphia Behavioral Health and Juvenile System, Community Resources (i.e.Department of Public Welfare, Educational Law, Office of Social Security and Disabilities and Mental Health Advocacy Programs) required. PREFERRED SKILLS Bilingual (Spanish/English) a plus Decision Making Communication Time Management Organizational Skills Leadership Technical Capacity Intermediate skills Microsoft Office Ethical Conduct WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE) Must have an acceptable PA criminal history, FBI clearance and Child Abuse clearance done prior to hire. SUPERVISORY RESPONSIBILITY No WORK ENVIRONMENT The position is mostly out in the community with exposure to weather conditions but at times can also work in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The employee works in varied residential/commercial environments based on assigned caseload. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. May need to be available to work on-call 24/7. PHYSICAL DEMANDS Must be physically able to: A) Climb stairs; B) Sit for prolonged periods of time; C) Carry heavy documents: D) Bend and kneel; E) Valid driver’s license and access to a car and/or must be able to use public transportation. TRAVEL While performing the duties of this position, the employee travels by automobile and will need a valid driver’s license, and/or public transportation and is exposed to changing weather conditions. EQUAL EMPLOYMENT OPPORTUNITY CATCH Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CATCH Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CATCH Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CATCH’s employees to perform their job duties may result in discipline up to and including discharge. AMERICANS WITH DISABILITIES ACT Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.