Customer Operations Support (Logistics)

Whitecrow, Inc Position Title: Transload Customer Service Representative Department: Transload Operations Classification: Full time, Non-Exempt Report To: Transload Admin Supervisor BASIC FUNCTION: The ideal candidate will possess strong communication skills and a solid understanding of logistics operations. As a CSR, your primary responsibilities will consist of providing administrative support to the transload operations team. PRIMARY JOB FUNCTIONS: § Handle customer inquiries via phone, email, and chat regarding shipments, deliveries, and logistics services. § Monitor emails throughout the day for order status changes/additions, other customer needs. § Resolve customer issues including delays and discrepancies. § Inform customers of impacts to deliveries § Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist). § Prepare load schedule for next day's loads § Ensure all railcars’ Inbound and Outbound inspections are completed before filing § Collaborate with the operations team to ensure smooth logistics processes. § Maintain accurate records of customer interactions and transactions. § Follow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.) § Complete or assist on special projects as assigned. Woking Conditions: · Environment: Office setting with the possibility of warehouse setting. · Schedule: Full-time position; must be available to work flexible hours, including some weekends and holidays as needed. · Physical Requirements: Ability to sit/stand for extended periods and use a computer, telephone, and other office equipment. MINIMUM QUALIFICATIONS: § Education: High school diploma or equivalent; some college or a degree in logistics, supply chain management, or a related field is a plus. § Experience: Previous experience in customer service, preferably within the logistics or transportation industry. § Excellent verbal and written communication skills. § Strong attention to detail and organizational skills. § Ability to multitask, prioritize, and manage time effectively. § Proficiency with customer service software, logistics databases, and tools. § Knowledge of MS Office Suite to include Word, Excel, and Power Point (strong excel skills) § Knowledge of Cargo Manager system a plus. Working for Whitecrow, Inc. Whitecrow is a third-party logistics company and we excel at making sure shipments get from point A to point B seamlessly and effortlessly. We are eager to attract the best, so we offer competitive compensation and benefits package, including full health insurance (medical, dental and vision), retirements savings plans, employer sponsored life insurance, disability and more. As a member of our team, you’ll have the opportunity for professional growth and advancement, great benefits, and will be supported by a team of high energy, hardworking colleagues. Our Commitment to Diversity, Equity, & Inclusion At Whitecrow, Inc, we encourage and strive to build a nurture culture where the focus on diversity, equity, and inclusion is instinctive. We recognize and celebrate different ideas, perspectives, and backgrounds and know that they create a stronger and comfortable work environment. Whitecrow, Inc is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Type: Full-time Pay: $19.00 - $23.50 per hour Benefits: 401(k) 401(k) matching Health insurance Health savings account Life insurance Paid time off Retirement plan Schedule: 8 hour shift Day shift Evening shift Monday to Friday Night shift Overtime Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to Commute: Rancho Dominguez, CA (Preferred) Ability to Relocate: Rancho Dominguez, CA: Relocate before starting work (Required) Work Location: In person