Maintenance Manager

Job Duties: Receives and tracks tenant service requests and follows-up for optimal customer/tenant satisfaction. Follow-up with tenants on all maintenance calls within 24 hours of service being completed. Supervises crew of maintenance technicians including activities such as recruiting, on-boarding, maintaining, and supporting the team to create a cohesive and positive unit. Assigns and tracks service requests to technicians and ensure timely and satisfactory completion of same Assists technicians as needed in completing their work and reviews work that has been done Purchases supplies and works to drive down costs Conducts routine inspections of business parks within region (currently Frederick, Maryland and Loudoun and Prince William Counties in Virginia) Hires, oversees and inspects subcontractors and their work for maintenance and repairs that cannot be done by internal technicians (for example, roofing, landscaping, snow removal, etc.) Works with Lease Administration staff on billing and collections Works with Property Manager and accounting personnel to develop budgets and planned maintenance Reviews and approves invoices Develops training programs and trains new technicians Works with Property Manager on special projects and initiatives as required, including the development of strategic capital improvement plans, major renovations and replacements, etc. Supports and collaborates with other inter-office departments, as needed Other duties as assigned Roles and Responsibilities: The Property Maintenance Manager is responsible for overseeing the crew of Maintenance Technicians. He/She is responsible for making sure all service requests are completed quickly and thoroughly. This position works closely with Property Manager to maintain excellent customer satisfaction. Job Qualifications: Strong supervisory skills 7 years of maintenance experience 3 years of supervisory experience High school diploma Valid Vehicle Driver’s License and ability to routing drive to all business parks in region HVAC certification preferred Ability to perform work in a safe manner Knowledge of routine building maintenance and repair techniques Ability to read and perform arithmetic computations Ability to read site plans, schematic drawings, and building plans Ability to use hand and power tools Must be able to work in all types of weather Must be able to set up, take down and climb extension ladders to perform roof work Work duties include includes some visiting field offices, business parks, contractors, and vendors and includes some heavy lifting and transporting of various materials Strong verbal and written communication skills Customer service background preferred Is detail oriented, well organized, and a self-starter with a strong sense of urgency Regular attendance onsite is an essential function of the job.