Lead Service Desk Manager - 24x7 Ops & SLA Excellence

A tech services company in Fort Collins is seeking a Service Desk Manager to oversee the operational performance of the 24x7 Service Desk. The role involves managing ticket intake, triage, and resolution, ensuring high standards of SLA performance and customer experience. Candidates should have strong leadership skills and experience in IT support operations. This is a hybrid position, requiring collaboration with various technical teams to ensure efficient service delivery and continuous improvement within support processes. J-18808-Ljbffr