Mortgage Loan Servicing Specialist (Hybrid - Cleveland, OH)

Job DetailsDescriptionThird Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.Role SummaryThird Federal is currently looking for a high energy, well-organized & detailed associate to join our Loan Servicing Team. As part of the Loan Servicing Team, you’ll join fellow Third Federal Associates in providing excellent customer service to our Borrowers for the life of their loans with Third Federal. Loan Servicing Associates help process transactions associated with Third Federal’s loan portfolio. This role is 100% onsite for the first 6 months, with the option to work remotely two days per week based on the development of the Associate and Management approval.ResponsibilitiesAssisting Borrowers to understand escrow statements and tax and insurance disbursementsAssisting Borrowers who experience insurance loss and managing building fundsProcessing and removing PMIDepartment balancingProcess mortgage loan payment adjustmentsProcess mortgage loan payments and payoffsAssist internal and external Customers with loan servicing questions on our department phone linesRequirements5+ years of mortgage loan banking experience3+ years of mortgage loan servicing experience preferredExperience with Fiserv’s DNA core banking system a plusExperience and familiarity with different mortgage loan productsPC proficiency and experience with Microsoft Office productsExcellent written and verbal communication skills with both customers and colleaguesStrong organizational and time-management abilities, with proven multitasking skillsDemonstrates accuracy, efficiency, and a customer-focused approachAbility to work effectively within a team environmentSkilled in researching and resolving issues quicklyDisplays approachability and outstanding customer serviceThird Federal Perks & BenefitsCompetitive compensation packagesMedical, dental, vision, and more401k match11 Bank Holidays + vacation/sick timeStock Ownership AllocationExceptional culture and value systemStrong work/life balanceGrowth opportunitiesMortgage Discount ProgramEducation Reimbursement ProgramOur anticipated pay range for this position is $20.00 - $28.00. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.