Senior Project Manager

Role Description Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) and the successful candidate can be located anywhere in the United States or Canada. Typical business hours would be Eastern Time; however, candidate may need to be able to support global time zones when applicable. This Sr PM role is directly responsible for the deployment of projects on a global scale including but not limited to: New or expanded client business Internal projects Corporate projects Enterprise level projects Key responsibilities will include: Delivering client programs, internal projects, and initiatives on time, within budget, and according to specifications. Working independently and leading project teams in a Contact Center environment within the Automotive Industry. Responsibilities Ability to influence, lead successful projects, and a strong team mentality. Manage medium to large, and complex projects (typically multiple projects in parallel), with direct accountability for project schedule, scope, budget, and quality. Assisting GPMO to champion and support project governance. Act as central point of contact for assigned project(s) between client and internal teams (including multiple PMOs). Partnering to determine structure of project teams, identify resources required, and staff projects appropriately. Coaching and mentoring project team members around project management methodology and sharing lessons learned. Creating and maintaining project plans (WBS and Gantt) to ensure quality deliverables. Contributing to RFX creation and potentially contributing to SOW creation. Risk identification and mitigation (including escalation management). Identifying, tracking, and resolving project issues. Identifying and resolving conflicts within the project team and across stakeholders. Ensuring project change requests are properly identified, analyzed, and controlled, avoiding “scope creep”. Communicating project status & health through written reports and stakeholder reviews (including resource allocation and management). Maintaining the project KPI measurements, quality control points, and aligning reporting to track progress against the measurements. Managing and controlling the creation, use, and retention of all project artifacts. Supporting the deployment, promotion, and achievement of departmental and corporate strategies, business goals, and objectives. Taking an active role in departmental improvements such as tools, templates, processes. Other duties as required. Qualifications BA/BS or equivalent experience required. Project Management Certification required. Requirements Minimum 8 years’ experience; 10+ years preferred leading the implementation of medium to large scale global projects. 3 to 5+ years of leading change in a virtual, global environment. Ability to apply suitable project management methodologies (Waterfall required; Agile nice to have). Ability to drive simplicity. Proven ability and/or experience to coach and mentor other Project Managers. Experience in the call center and/or business process outsourcing industry. Experience with client facing, senior and executive level management communications and formal presentation delivery. Deep experience with project management software and related tools including but not limited to MS Word, Excel, PowerPoint, Teams, Zoom, and Visio. Experience with Smartsheet (as a PPM tool) strongly preferred. Must be available to travel domestically and internationally as required based on business need (estimated less than 15%). Must effectively support varied time zones as required based on business need. Benefits Competitive Salary with Benefits. Employee Discount Program. Training and Development Programs (Percepta College). Employee Rewards Program (Perci Perks).