Parts Delivery Driver

Join our team:Fred Anderson Toyota of Asheville is looking for an energetic and outgoing personality with a proven track record of customer service to be the first point of contact for our Parts Delivery Team. The Anderson Automotive Group is a family owned and operated business with over sixty-five years of history. Our franchise car dealerships represent world-class manufacturers including Toyota, Subaru, Nissan, Kia, Buick, GMC, Chevrolet, Cadillac, Acura, and Honda. We are in the best markets in the southeast. Founded in 1955, our roots run deep through philanthropy and community development. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success.What we have to offer:• A culture of caring, belonging, and respect for everyone• Managers that people want to work with• Leadership development, innovative training and learning systems• Competitive compensation plans, with 401k plan and company match• Comprehensive health benefits packages, including telehealth and behavioral health services• Paid employee referral, recognition, and bonus programs• Paid time off, bereavement, and vacation benefits• industry leading maternity and paternity leave• Employee discounts on parts, service, and vehicle purchasesPosition Summary:Deliver and pick up parts that are ordered for this location or ordered by another local body shop, garage, dealership, etc. Responsible for loading and unloading deliveries when possible.Goals and Expected Behaviors:1.Increase/improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scoresGreet guests, employees and visitors with a smile in a friendly mannerFulfill commitmentsAssist guests anytime and anywhere in the dealershipAct, speak, dress and behave professionally at all timesAnticipate the guests needs by listening and asking clarifying questions2.Maintain efficiency of the shopPlan, organize and maintain efficient work flowKnow product inventory3.Effectively Communicate with OthersWork as a team with parts manager, parts stocker, and parts deliveryEnsure the right parts are picked up from other locationsCorrectly and efficiently load, unload, and deliver partsDeliver parts ordered by other shops, dealerships, etcEnsure the right parts are loaded onto the delivery truckPick up parts from other shops, dealerships, etcCommunicate any issues with parts delivery or pick up4.Maintain CSI standards and contribute to overall shop CSIDress and Act ProfessionallyMaintain shop cleanliness5.Maintain a safe shop and work in accordance to safety standardsDrive in a safe manner obeying all traffic lawsLift and carry objects according to safety proceduresAsk for assistance when lifting and/or carrying heavy objectsKeep shop clean and free from slip, trip and other hazardsEssential Functions of the PositionOperate a phone, computer and other general office equipmentWork with the public in a professional and guest centric mannerMust have a valid driver's license and be able to operate a vehicleCommunicate with guests, vendors, managers, and co-workers; Listen to guests and understand what they are sayingAbility to read, understand and follow instructionsAnswer questions regarding vehicles, the dealership and serviceKnow the features of the vehicles and be able to accurately and clearly communicate them to a guest base from a broad range of backgroundsSkills, Education and Certification Requirements:Moderate computer skills and demonstrated ability to learn other programsAbility to effectively build a rapport with othersGood communication skillsValid in-state driver's licenseAbility to multi-task in a fast paced DealershipGeneral knowledge of vehicles and partsPhysical DemandsWorks in a variety of temperatures; periodically exposed to the weather including rain, snow, heat and coldBends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shiftPushes, pulls, lifts and carries objects up to 30 pounds frequentlyPushes, pulls, lifts and carries objects up to 65 pounds occasionallyUses hands, wrists and arms in repairing vehicles with twisting, grasping and other motionsTravels throughout the dealership and lots occasionally on foot and in some circumstances a Company provided golf cartDrives and parks carsWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities