Course Facilitator & Client Experience Coordinator

Primary Office: WynwoodTravel required throughout Florida but will be reimburseableEmployment TypePart-time W-2 employeeAt-Will EmploymentCompensation$25/hourAbout Fast CertFast Cert is a professional American Heart Association training site committed to delivering efficient, high-quality life support education in a calm, supportive environment. We operate with precision, warmth, and integrity and expect the same from our team.Our Florida presence is expanding, and we are seeking a dependable, polished professional to support operations and represent our brand on-site.This is not a passive administrative role. It is a position of responsibility, trust, and operational ownership.The RoleAs Course Facilitator & Client Experience Coordinator, you will serve as the first impression and operational anchor of our Florida classes. You will ensure that every student experiences an organized, professional, and stress-free training day.You will support instructors, manage logistics, and uphold the standards that distinguish Fast Cert from typical training centers.This is a part-time, in-person role requiring consistency, composure, and pride in execution. A high level of accountability, responsiveness, and attention to detail is essential to success in this position.Core ResponsibilitiesClient Experience & Front Desk LeadershipWelcome students and instructors with professionalism and confidenceMaintain a clean, organized, boutique-style training environmentServe as the primary point of contact for phone, text, and in-person inquiriesCommunicate clearly, promptly, and professionally regarding scheduling and confirmationsCourse Facilitation & Operational SupportPrepare classrooms, equipment, and materials prior to each courseSupport BLS, ACLS, and PALS courses as neededEnsure classes begin and conclude on timeAssist with documentation and AHA eCard workflow proceduresMaintain alignment with AHA and company standards at all timesOperational OwnershipManage accurate data entry and student recordsCoordinate with leadership regarding scheduling or logistical needsTravel to additional Florida locations as requiredProtect confidentiality and uphold brand integritySchedule ExpectationsThis is a part-time position averaging approximately 30 hours per week, based on scheduled classes and operational demand.Flexibility is required. Classes may occur in the mornings, evenings, and weekends. Reliability and consistency are essential in maintaining the quality of the Fast Cert experience.Travel & ReimbursementTravel to Fast Cert locations throughout Florida is required.Approved business travel using a personal vehicle will be reimbursed in accordance with company policy.Who You AreOrganized, punctual, and composedComfortable interacting with healthcare professionalsDetail-oriented and proactiveCommunicative and responsive in a professional settingAble to manage multiple responsibilities without compromising qualityInterested in being part of a growing, well-run organizationPrior experience in healthcare, education, or administrative environments is preferred, though professionalism and ownership are the primary criteria.Employment TermsW-2 classificationEmployment is at-will and may be terminated by either party at any time, with or without cause or notice.