Front Desk Agent

Why Join Our Team?At Hampton Inn Titusville , we offer more than just a job — we provide a career opportunity in a friendly, supportive environment where your contributions matter.Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.What We Offer: Competitive PayMedical, Dental & Vision Insurance401(K) with Company MatchPaid Time OffPreferred: Experience with Hilton PEP Operating SystemTeam atmosphere that values respect and growthOpportunities to develop your hospitality career within the Hilton familyWhat You'll Do: As our Front Desk Agent , you'll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.Greet and assist guests with check-ins, check-outs, reservations, and inquiriesProcess reservations, cancellations, and coordinate guest services across departmentsMaximize room revenue through effective suggestive sellingAudit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactionsVerify end-of-day reports and work completed by other departmentsHandle guest complaints professionally, ensuring quick and positive resolutionsOperate front office equipment including cash register, PBX phone system, and franchise terminalsMaintain an organized, welcoming, and clean front desk areaParticipate in management-on-duty (MOD) rotation as scheduledPerform additional tasks as needed to support hotel operationsWhat We're Looking For: Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)Familiarity or willingness to quickly learn Hilton franchise front desk standards and proceduresStrong communication and customer service skills with a pleasant, professional demeanorKnowledge of accounting, auditing, and report preparationAbility to multitask and work efficiently during busy shiftsComfortable standing for long periods and able to lift up to 50 pounds when neededHigh school diploma or equivalent requiredHilton PEP System experience preferred but not requiredShift Schedule: 5 Afternoon/Evening (PM) Shifts per week(Schedule flexibility is a plus)Ready to join a company that values you? Apply today and be part of a team where your dedication helps create exceptional guest experiences — every day and every night!Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.Powered by JazzHR