Shop Manager, Holt Renfrew Yorkdale

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store's shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.Customer ServiceStresses importance of building a local clienteleAssist associates with various customer service issuesOngoing improvement and support of all aspects related to clientlingStaff DevelopmentOngoing performance management to ensure goals are consistently being metDemonstrates leadership and leads by example.Assists in implementation and execution of the store's strategic business plansOperationsAssist in developing store as according to brand's overall objectivesPartner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru'sMaintain inventory accuracy and shrink rate within company standards by regularly following up with operations and executing applicable initiativesStore VisualsEnforce merchandise standards as set forth by visual departmentMaintains and communicates strong product knowledgeConsistently upholds brand's imageHuman ResourcesConsistently partner with Shop Manager to network with market competition to assist in staffing and recruitingSupervise store personnel and enforce all department store policiesExhibit strong interpersonal skills in dealing with staff, peers, supervisors and NY officeAssist in developing, training, and continuously motivating sales teamRequired SkillsStrong interpersonal, organizational, and communication skillsAble to work independently as well as collaborativelyRTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferredEnjoys meeting and interacting with customersEnergy, attention to detail, initiative, and enthusiasm are requiredMax Mara is an Equal Opportunity Employer. M/F/D/VSeniority LevelAssociateEmployment TypeFull-timeJob FunctionSales and ManagementIndustriesRetail Apparel and Fashion | Retail Luxury Goods and JewelryJ-18808-Ljbffr