Full-Time Center Associate *

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.RESPONSIBILITIESExpert Consultation: Delivers outstanding customer service by advising customers on the full range of center solutions. Acts as a consultant, not a clerk, to help customers navigate their most important tasks with confidence.Active Communication: Continuously practices active listening and clear communication with customers, team members, and leadership to ensure accuracy and center harmony.Solution Discovery: Consults with customers to identify their specific needs and recommends the most beneficial solutions to satisfy those requirements and provide the best outcome.Continuous Learning: Proactively learns all product and service offerings, alternative workflows, and industry trends to remain a subject matter expert.Technical Mastery: Operates all center equipment, software, and devices with precision and is willing to share that knowledge to help train and support the team.Center Standards: Maintains a "Showroom Ready" environment-keeping the center clean, organized, and safe for both customers and staff.Operational Flexibility: Performs other duties as assigned to support the overall success of the center.Professional Certification: Willingness to obtain and maintain a Notary Public commission to expand the center's service capabilities (as required by store needs).QUALIFICATIONSHigh school diploma or GED requiredStrong computer skills, including Microsoft Office and Adobe SuitesOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 40+ pounds