Open Position Template

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide. TasksOffering first-level/second-level support to our customersAnswering cases submitted to Swiss-AS via the AMOS online support toolCommunicating with customers directly via e-mail or phoneInteracting with other departments to resolve and clarify the customer case and determine the cause of the problemSelecting and explaining the best solution to solve the caseEnsure follow-up on customer casesSkillsBe a team player, flexible, proactive, and able to work under pressureYou are a highly motivated individual capable of working independently and taking ownership of tasksYou have excellent communication skills and can interact with people from various technical backgrounds and culturesYou are an expert troubleshooter with the ability to diagnose and resolve issues effectivelyKnowledge about the aviation industry and processes in aircraft maintenanceAMOS knowledgeFluency in written and spoken EnglishDesirableWork experience as an AMOS Administrator is an advantageExperience with the AMOS Financial Management module or a strong background in financial processes is an advantage.SQL knowledge is an advantageMust Have: Valid work permit for the US What we offerWorking in an open and cooperative environment with a motivated and friendly teamHybrid work modelFlight and travel discountExcellent working conditions in pleasant surroundingsGood professional and personal development opportunitiesHighly appealing pension fund scheme/retirement savings planAn international work environment with people from around the globeWorkplace & Culture This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.