Field Service Coordinator

The Homogenizer Field Service Coordinator is responsible for planning, quoting, invoicing, and coordinating all homogenizer service activities to ensure timely, professional, and high quality execution. This role manages service quotes and SLAs, schedules field service work, orders required parts and tools, follows up on customer approvals, and ensures exceptional communication throughout the service lifecycle. Strong organizational skills, proactive planning, and a focus on technician utilization and customer satisfaction are essential. Responsibilities / Tasks GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, were not just building equipment, were building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. Start strong Medical, dental, and vision coverage begins on your first day Recharge and refresh Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future A 7% 401(k) employer match helps grow your retirement savings faster Keep learning Take advantage of tuition reimbursement to further your education or skillset Live well Our wellness incentive program rewards healthy habits ? Get support when you need it Access to a confidential Employee Assistance Program for personal or professional guidance Save smart Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses. Supervisory Responsibilities: Service Quoting & SLA Management Prepare accurate and timely quotes for service jobs and SLAs based on scope, customer needs, parts requirements, and expected labor. Review and interpret SLAs to ensure service commitments are met and communicated clearly. Proactively follow up on open quotes to drive conversion and maintain customer engagement. Scheduling & Coordination Schedule service work to optimize technician utilization, minimize downtime, and meet customer expectations. Coordinate logistics between customers, technicians, the parts team, and internal stakeholders. Maintain the service schedule and adjust as needed based on emergencies, parts availability, or shifting priorities. Parts, Tools & Job Preparation Order and track all required parts, tools, and rental equipment necessary for service jobs. Ensure lead times and parts readiness align with the service schedule. Confirm every job is fully prepared before technician dispatch. Service Execution Oversight Monitor the progress of service jobs and ensure high-quality execution, professionalism, and adherence to standards. Collaborate with technicians and leadership to ensure accurate documentation and timely job closure. Identify delays or risks early and communicate clearly with customers and internal teams. Customer Communication & Experience Serve as a primary point of contact for customers regarding scheduling, expectations, updates, and job status. Provide proactive communication before, during, and after service events. Ensure a positive and professional service experience. Invoicing & Administrative Accuracy Create and submit accurate invoices for SLA services and service jobs in a timely manner. Ensure all service work is invoiced prior to month end deadlines to support revenue recognition and financial accuracy. Verify technician reports, parts usage, and service documentation before invoicing to ensure all charges are correct. Organization, Reporting & Continuous Improvement Maintain organized service records, quotes, work orders, and documentation. Track KPIs such as quote conversion rates, technician utilization, SLA compliance, and on-time service delivery. Review open jobs regularly to ensure timely completion and invoicing. Recommend process improvements to elevate efficiency, communication, and the customer experience. Your Profile / Qualifications Experience in service coordination, dispatch, operations support, or field service administration (industrial equipment or homogenizers preferred). Strong organizational skills with the ability to manage multiple priorities. Excellent verbal and written communication abilities. Strong sense of ownership, follow-through and accountability. Calm and effective in a fast paced environment. Solid understanding of service documentation, quotes, and invoicing workflows. Proficiency with service management and scheduling systems. Mechanical or technical aptitude a plus. Familiarity with SAP preferred. At GEA, we dont just offer jobswe offer opportunities to thrive, grow, and make an impact. The typical base pay range for this position at the start of employment will be communicated during the interview. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards. GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified. Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship. #Engineeringforthebetter Did we spark your interest? Then please click apply above to access our guided application process.