Onboarding Program Manager

Are you passionate about helping customers   succe ed ?   Do you enjoy creating   supportive and engaging expe riences that educate customers and   help them achieve their goals ?   We are looking for a creative and self-directed   Onboarding   Program Manager   to join our global   Customer Success   team   t o   engage with customers through   direct initiatives   and   manage   our digital onboarding programs for new   user   and customers .      As a n   Onboarding Program Manager, you will   be   pivotal in shaping the customer journey from   P oint-of- S ale   through   G o- L ive and beyond, ensuring users are trained, engaged, and actively using   our   solutions .   You will   collaborate   with   multiple Customer Success teams   to design   scalable   onboarding experiences that   promote   self-service, early value r ealization, and long-term retention.       What you'll do:   Engage with customers through   direct   and digita l   initiatives to ensure successful onboarding, implementation, and adoption. D esign and   manage   digital   onboarding   experiences   for   new user s   and   new customers,   and   re-onboarding for customers with low or no usage   of their   Blackbaud solutions. Maintain and evolve   digital platforms   to   guide customers through key onboarding   and adoption   milestones. Monitor usage data and engagement metrics   to   identify   risk and trigger proactive outreach and campaign s. Develop playbooks, assets, and self-service resources to support scalable   onboarding   and adoption. Coordinate   communication, scheduling, and   logistics   for onboarding engagements   leveraging   tools like   Gainsigh t   and   Goldcast. Contribute to continuous improvement s   by analyzing feedback and onboarding outcomes.   What you'll bring :     3+ years’ experience working in a SaaS environment focus ed   on Onboarding, Customer Success, Training, or   Digital Engagement. Excellent   communication   and relationship-building skills , including comfort engaging with senior   stakeholders. Strong initiative and adaptability in a fast-paced ,   evolving environment. Detail - oriented and organized, with the ability to manage multiple projects and tasks. Experience working with cross-functional teams and driving colla borative outcomes. Analytical with strong problem-solving skills and an eye for details Ability to create clear , user-friendly   documentation. Familiarity with   Gainsight, Marketo, and   Goldcast   is a plus but not   required. #LI-REMOTE Stay up to date on everything Blackbaud, follow us on Linkedin , X , Instagram , Facebook and YouTube ​ Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.