Technical Support Representative
About SDLSDL provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, SDL is committed to creating impactful technology that serves the public good. We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us! We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join SDL!
What We Offer:
Competitive salary.
Unlimited PTO.Flexible working hours and remote work options.
Comprehensive health, dental, and vision insurance.
Home office and IT budget.
Supportive team environment.
The chance to work on innovative projects with cutting-edge technologies.
The Position:
As a part of our Technical Support Team, you’ll play a key role in the support and overall satisfaction of our customers as the first point of contact for our end users across all SDL software platforms. You will provide an exceptional level of service as you become an expert on SDL’s software platforms and products in order to identify, troubleshoot, and resolve technical issues in a timely manner. If you’re looking to become a trusted advisor and technical expert to make a difference in the day-to-day processes of local government, we will be a great fit. What This Job Can Offer YouMeaningful issues to resolve — finding solutions for them will make our communities better places to live and work. Opportunity to have a significant impact on our customers — you will become an expert on SDL products and services in order to provide direction and instruction on best practices and efficient software usage. A lot of freedom to organize your work and life — we focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards. Competitive salary, unlimited PTO, and a set of perks and benefits. A supportive work environment where you can grow and challenge yourself to do your best work. What You BringYou have 3+ years in a technical support role, with excellent analytical, problem solving, and communication skills that have enabled you to work effectively and successfully with both internal teams and end users. Strong ability to troubleshoot software issues, with a knowledge of basic networking, expertise in current MS/Windows operating systems, and prior experience with helpdesk software. A predisposition to attention to detail and excellent organizational skills. What Makes You Stand OutSQL Database knowledge. Municipal government or previous SDL software platform knowledge. Prior startup experience. Practicals You'll report to: Sr. Manager, Onboarding and Tech Support
Location: Anywhere in the USA
Start date: As soon as possible
Please note:
SDL is unable to sponsor or take over sponsorship of an employment visa at this time.
How To Apply:
If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience by applying below.
Application Process:
- Interview with Support Team Lead
- Technical Project
- Interview with Support Team Lead and Support Manager
- Interview with SDL CEOPrior employment verification and background check
Equal Opportunity EmployerSDL is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!