Delivery Specialist

Summary / ObjectiveAt Bestway our Delivery Specialists play a pivotal role in our vision to enhance the customers rent to own experience. We expect our Delivery Specialists to be customer centric individuals that not only deliver products but also deliver an exceptional experience.Essential FunctionsBe a Bestway brand ambassador who reflects andpromotes Bestway's commitment to have the best products at the best pricesdelivered by the best people in the business.Timely deliver, install, and demonstrateproducts at our customer's home in a safe and respectful manner.Protect all merchandise with the use ofblankets, shrink wrap, and hand trucks while moving or loading product. When indoubt overprotect versus under protect.Have the ability to learn and develop the skillto assemble products as well as do minor touch ups, repairs, and refurbishmentto ensure all products are rent ready within 48 hours.Build great customer relationships by utilizingcommunication and service skills to ensure customer retention and enhance thecustomer's experience during all customer interaction.Assist in managing customer's accounts bysecuring on time payments and collecting on delinquent accounts at customer'shome and in the store.As a brand ambassador always represent yourselfand your company in a professional manner.Complete weekly vehicle inspections ensuringproper maintenance is performed for safe driving and ensure daily that vehiclesare clean and stocked with proper tools and accessories.Assist in maintaining the highest qualityshowroom presentation that creates a customer friendly sales environment.Be responsible for maintaining, organizing,protecting, and storing products in stock room area.Actively learn about the products we offer. Be aproduct knowledge expert.Use hand receipts on all product returns andpayments in the field.Complete all other tasks assigned at thediscretion of management.CompetenciesHave the opportunity to advance to AssistantManager and beyond.Be able to explain the rental agreement and havea thorough understanding of how it works.Develop sales skills to help grow our customerbase, by learning to utilize the "7 Steps to Selling and Renewals."Distribute flyers and encouragereferrals/distribute sales material on a daily basis.Assist sales manager by taking rental orders aswell as helping verify orders prior to the delivery.Assist credit manager by learning the "4 KeyPrinciples of Customer Interaction."Position Type / Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed.The Delivery Specialist Position is required to embrace and represent the Bestway's Bring It Values!CaringIntegrityServant LeadershipOwnershipFun