Network Engineer (Cisco, Arista, Juniper) I - Remote

What you will be doing as a Network EngineerResponsible for activation support and troubleshooting operational issues for Advanced Voice Products: Business Voice-Edge (BVE), PRI and SIP Trunks. Acts in compliance with industry and company technical requirements, standards, policies and procedures. Works under general supervision, may require training and detailed instructions for assigned task..Job Responsibilities: Primary Install Call-Queue phone support to Field Technicians, Vendors and Customers for installation of advanced voice products. Provision and activate all Advanced Voice Product Equipment and identify voice boot-files and correct firmware. Knowledge of and ability to navigate across all Comcast Voice platforms: SCOUT, BACC, Salesforce, OrderPath, Webtop, SIMON, Workbench, Century, MSP, DRW, Don River and Broadsoft. Identify and configure BVE features: Hunt Groups, Auto Attendants, Time Schedules, Busy-Lamp field and Shared Call-Appearance. Product knowledge to make changes to features and settings in the configuration through CLI commands or GUI. Ability to successfully identify WAN or LAN network issues and the Comcast Demarcation. Work with customers to ensure cutover of phone service is successful and assist in over the top VoiceEedge customer acceptance.What you will bring to the table as a Network Engineer:Isolate, troubleshoot and resolve basic network issues by correlating real-time diagnostics from network equipment. Understanding of test call routing: BVE call-flow and features; successful inbound/outbound call using PRI and SIP Debug. Collaborates with both internal and external departments to resolve any order discrepancies or network related issues. Consistent exercise of independent judgement and discretion in matters of significance. Adequately documents technical solutions and quickly escalates critical issues to provide the most effective resolutions. Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards. Opens and updates service tickets in database/tracking system.Provides knowledge and guidance to junior team members. EDUCATION/CERTIFICATIONS:Bachelors Degree or Equivalent Field of Study: Engineering Years of Experience: Generally requires 2 years related experience ComplianceWhat you didn’t know about us:• Competitive salary• Health, Dental and Vision Benefits• Long Term Disability and Critical Care/Illness Protection• Life Insurance and Retirement Plans• Employee Assistance Program• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!Apply Now#JobsAtKellyTelecom