Access Specialist

About The JobMedStar Health has a full-time, day shift opportunity at our call center located in the Rosedale area. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.This remote position requires 2 onsite days per month after 1-2 months of onsite training.Primary Duties And ResponsibilitiesPromptly answers assigned extensions using the correct salutation and follows script.Greets and assists patients on the telephone by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system (if applicable) electronic health record (EHR) or electronic medical record (EMR) depending on department/site.Demonstrates ability to use various MedStar Health business applications as required to assist with the callers needs.Performs insurance verification to ensure accuracy of clean claim(s) submission.Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication(closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.Maintains scheduling protocol knowledge base and designated skill set in order meet established goals for scheduling accuracy daily call metrics and defined individual/team goals.Responsible for inbound call handling to identify and assess callers' needs quickly and accurately.Minimal QualificationsEducationHigh School Diploma or GED requiredAssociate degree preferred Bachelor's degree from a college or university in healthcare or related field preferredExperience2 years related experience in a fast-paced customer service industry position analyzing and resolving customer concerns from basic to complex required1-2 years Telephonic experience typically acquired in a call center role, front desk reception, hospital or medical office scheduling environment customer service experience preferredKnowledge Skills And AbilitiesExcellent customer service skills.Excellent verbal and written communication skills.Basic knowledge of Microsoft Office (including Word Excel and Outlook).Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.Ability to type 40 WPM accurately.Must be highly organized process oriented with the ability to multitask be flexible and a self-starter.Ability to follow instructions and assist visitors and/or patients without compromising safety service care or efficiency.Friendly and professional when interacting with patients and visitors at all times.Able to project a positive and professional image at all times.Able to empathize with determine and prioritize MedStar customer needs and provide appropriate solutions.Able to remain composed focused and demonstrate compassion during stressful situations.Able to demonstrate learning and decision-making skills.This position has a hiring range of USD $18.70 - USD $32.72 /Hr.