Field Service Engineer

DescriptionShift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territoryCompensation: Base salary is location-specific and aligned to local market conditions. Final offers are based on experience.San Francisco / Bay Area: $85-88KNYC or Newark, NJ: $80-85KWashington, DC (Metro): $69-73KMinneapolis, MN: $64-68KTrenton, NJ or Philadelphia, PA: $63-67KCharlotte, NC: $63-67KDallas-Fort Worth, TX: $65K-$70KTravel: Up to 30% with most service primarily in the greater metro area-based locations.Position Description:A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:Deliver exemplary customer service to company customers in the field.Become proficient in servicing all Company Systems while following field service procedures.Troubleshoot and repair company commercial system installations.Coordinate with on-site contractors and facility managers to ensure proper system installation.Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)Serve as a technical expert for legacy systems and products.Stay aligned to company's culture and values Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.Must-Have Skills, Education, and Experience:3-5 years in electro-mechanical or related field.Non-Technical:2 or 4-year college degree, technical school degree, or related military experience.Strong customer service skills.Highly organized and accustomed to a fast-paced work scheduleValid driver's license with ability to pass background checks and drug screens as required.Technical:Experience with troubleshooting electrical systems.Computer / IT networking experience desired.