Document Support Representative I

| Onsite Opportunity – Henderson, NVGeneral SummaryThe Document Support Representative I will perform a variety of Document Services functions including sorting and scanning correspondence, document indexing and mail equipment operation. This position will print and distribute system generated documents, mass mailings, materials for trainings and presentations, and sort/distribute Post Office mail, inter-office mail and courier packages.Essential Duties And Responsibilities Analyze, research, identify, and prepare incoming documents including Post Office correspondence and courier packages for multiple business units to ensure easy access and retrieval. Maintain records to meet retention guidelines for archiving and disposal of documents based on company policies and regulatory requirements. Collaborate with other departments (e.g., HR, Legal, Finance) to ensure smooth document flow and integration with other business systems. Convert physical documents and media into system acceptable formats using appropriate scanning tools and software. Process work assignments timely while adhering to Service Level Agreement parameters established by company policies and procedures. Print, organize, assemble, and distribute system generated documents and other materials within regulatory and state established deadlines. Process outgoing documents ensuring they are completed and mailed in accordance with company timelines. Respond and request information from internal and external customers, including but not limited to policyholders, health care providers, injured workers, attorneys, and agents/brokers and follow up as needed. Maintain records to meet retention guidelines for archiving and disposal of documents based on company policies and regulatory requirements. Operate mail equipment including printers, scanners, cutter machine, etc. Manage electronic mail inboxes related to claim kit requests, print requests, special and document handling requests. Occasionally, deliver mail directly to the Post Office or to FedEx drop-off stations, as needed. Record personal performance statistics through tracking applications and spreadsheets. Complete production and other department reports. Offer process improvement suggestions to leaders on responsibilities that may be performed more effectively or efficiently. Act in accordance with policies, procedures, statues, and laws, as applicable. Other duties as assigned. Job Requirements Proficient in the use and knowledge of MS Office software, including Word, Outlook, and Excel. Familiar with general office procedures, methods, and equipment including computers, printers, fax machines and telephone systems. Must maintain a valid driver’s license. Some knowledge of insurance, medical terminology, or medical billing preferred. Some knowledge of Post Office services and regulations preferred. Education Must have High School diploma or GED equivalent. Hourly Pay Rate: $18.00 per hour and comprehensive benefits package. Please follow the link to our benefits page for details! EMPLOYERS Benefits Work Environment This position is required to be in-office full time with minimal travel to other office locations/meeting locations occasionally. This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples. Must be able to remain in a stationary position 90% of the time while performing tasks. May work early, late, or occasional weekend hours to accommodate business needs Occasional lifting of a maximum of 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Must move about inside the office to access office equipment and machinery, etc. Regularly operates a computer and other office productivity machinery, such as a mail equipment, printers, scanners, cutter machine, calculator, computer, printer, etc. Works regularly with various technologies, media, and sources. Must be able to accurately exchange information in these forums. About EMPLOYERSWe offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS®!Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other!At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. About EMPLOYERS