Director of Service Operations

Field Service, Repair, and Spare Parts OperationsGEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 8+ years, reflecting the strong culture, growth opportunities, and support we provide.This position will oversee all Field Service, Repair, and Spare Parts operations for the Separation BU.Your responsibilities will include:Coordinate and drive territory equipment sales activities allocate resources and prioritize initiativesSupport the implementation of local equipment and service sales strategiesIdentifies and organizes resolution for more complex issues associated with Start-upsAchieve sales growth and expand market reach and coverageAchieve order and margin intake targets.Coordinate field trials at customersPosition product offerings to maximize success against local competitive landscapeFacilitate key account management role insuring customers are informed of all of company's products/services availableBuild relationships with customers and internal GEA stakeholders.Develop quotations and understand customer requirements.Assist in defining pricing and understand margin contribution.Support product development projects at customers in territoryEnsure a \"One face to the Client\" cultureThey are responsible for developing and implementing strategies, managing teams, and ensuring high levels of customer satisfaction. This role requires a strategic mindset, strong leadership skills, and the ability to drive operational efficiency and effectiveness.Your Profile / QualificationsUniversity Degree in Engineering/Business Administration or equivalent educational levelMin 10 - 15 years' relevant experience and knowledge of the specific market and applications and a proven track record of driving operational excellence and achieving business objectivesStrong Knowledge of the Customer base and Product Competitive LandscapeSales professional with significant experience in steering a sales organization, incl. product management, within a product/sales matrixDeep practical know-how of state-of-the-art sales process, organization methods and tools (e.g. ordering, pricing, CRM)Change management experienceProven superior skills in international negotiation & contracting with customers in countries across the worldStrong understanding of corporate finance and performance management principlesAs one of the largest suppliers of systems and components for the food, beverage, and pharmaceutical industries, GEA is dedicated to engineering for a better world. Our inclusive culture values diversity, integrity, and collaboration. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds.Did we spark your interest? Then please click apply above to access our guided application process.