Service Manager (Braintree)

Service ManagerTargeting up to $100k range based on experiencePerm/Direct HireOn-site Braintree, MAPosition SummaryThe Service Manager is responsible for supervising and coordinating all activities related to the maintenance and repair of company-owned and customer-owned heavy equipment. This role oversees shop operations, technician scheduling, warranty processing, payroll, billing, and service quality while ensuring compliance with company policies and safety standards.Key ResponsibilitiesService OperationsCoordinate and manage daily service calls, scheduling, and technician dispatch.Assign repair tasks to shop personnel based on priorities and workload.Assist technicians with diagnosing equipment issues and determining repair solutions.Review all work orders for accuracy and completeness before closing.Maintain an up-to-date list of out-of-service equipment and prioritize repairs based on rental demand.Identify and recommend process improvements to enhance shop efficiency and service quality.Warranty, Billing, and AdministrationProcess warranty claims accurately and in a timely manner.Oversee mechanic payroll to ensure accuracy and compliance.Prepare customer quotes and manage invoice generation.Inspect rental equipment upon return, document damages, and generate repair invoices.Maintain detailed records of damaged equipment, including supporting documentation and billing history.Telematics and Maintenance TrackingAdminister the telematics system, including:Onboarding new devicesEntering machine informationTracking maintenance historyGenerating work ordersEnsure equipment receives required maintenance at appropriate service intervals.Inventory and Equipment ManagementCollaborate with Operations to ensure timely delivery and availability of equipment.Recommend spare parts inventory requirements to the Parts Manager.Evaluate the condition and quality of used equipment considered for resale.Leadership and ComplianceCommunicate and enforce company policies and safety regulations.Address employee concerns and resolve work-related issues professionally.Serve as a liaison with equipment manufacturers to report and document field issues.QualificationsExtensive experience in heavy equipment repair and maintenance.Strong organizational skills with the ability to prioritize and coordinate multiple activities.Experience scheduling repairs and dispatching technicians.Strong commitment to workplace safety.