Austin 25 (Parmer/IH35) True TX BBQ - Front of House Lead - Full-Time

ResponsibilitiesJob Summary: As a FOH Lead, you'll ensure front of house Partners provide positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness. You'll perform supervisory responsibilities in the absence of the Manager, directing Partners during your shift, and training / developing Partners.Key Responsibilities & Essential Functions:Store Lead Operations / Training:Provides work direction; directly supervises Partners; serves as conduit of communication for managementTrains Partners on customer service, compliance, food safety, sanitation, equipment operation, etc.Works with manager at peak times; performs closing responsibilities when needed; may serve as backup to ManagerAssists in inventory control and purchasing duties, and in technical areas, as neededPerforms front of house service duties, as neededCustomer Service / Sales:Provides superior customer service; promotes a safe environment for all guests through responsible serving; answers customer questions; assists with menu / beverage selections, including alcoholic beveragesProvides detailed information of menu items and specials, and beer and wineAddresses complaints; resolves problems for guests / Partners in a way that builds strong relationshipsMerchandises products effectively; uses suggestive selling techniques to meet customer needs and build department salesPerforms front of house Partner duties frequentlyPerforms back of house duties proficiently, as needed, including food preparation, plating, and ingredient orderingCompliance / Food Safety / Sanitation:Ensures compliance with TABC regulationsEnsures compliance with department and Store standard operating proceduresEnsures logs are completed for area of responsibility (e.g., temp / 86 logs)Ensures cleanliness / sanitation of sales floor, display cases, prep areas, and equipmentThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Work Experience: Experience in restaurant leadership - Required Experience in an H-E-B Restaurant - Preferred Experience in restaurant Point of Sale (POS) systems - PreferredKnowledge/Skills/Abilities:Basic culinary knowledge - RequiredUnderstanding of nutrition values and ingredients - PreferredExpert communication, interpersonal, and customer service skills - RequiredStrong reading, writing, and math skills - RequiredStrong computer skills (MS Office, internet) - RequiredOrganization and planning skills - RequiredAbility to lead a restaurant function, and other Partners - RequiredAbility to handle guest feedback and resolve problems effectively - RequiredAbility to maintain a smile, even when balancing multiple priorities - RequiredEducation:Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training Upon Hire - RequiredPhysical Demands & Working Conditions:Function in a fast-paced, retail environmentWork extended hours and / or rotating schedulesSafely maneuver around moving mechanical partsConstantly reach at waist, graspFrequently be exposed to fumes or airborne particles, and toxic or caustic materials Frequently stand, walkFrequently be exposed to wet and cold conditionsOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumductionOccasionally be exposed to heat, ambient temperatures, and loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 8/1/2019