PM Front Desk Agent

Job Description FRONT DESK ASSOCIATE Immediate Supervisor:FOM/AFOM Summary We are looking for resourceful individuals to work at the front desk at the Marina Inn at Grande Dunes which is a Four Diamond Resort.Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Front Desk Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Front Desk Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Front Desk Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Responsibilities and Duties·Register guests and assigns rooms. Accommodates special requests whenever possible. ·Assists in preregistration and blocking of rooms for reservations. ·Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. ·Knows room locations, types of rooms available, and room rates. ·Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. ·Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and VIP arrivals. ·Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. ·Process guest check-outs. ·Performing cashier related functions like posting charges to guest accounts, processing payments and balancing accounts ·Uses proper telephone etiquette. ·Uses proper mail, package, and message handling procedures. ·Must be aware of daily activities and meetings taking place in the hotel. ·Attends department meetings. ·Knows all safety and emergency procedures, Is aware of accident prevention policies. ·Maintains the cleanliness and neatness of the front desk area. ·Understand that business demands require flexible scheduling.Minimum QualificationsEducation:High School diploma or equivalent Experience:Preferred but not required Certification/Licensure:None Special Physical Requirements of the Job/Working Conditions:Stand for long periods of time, use of hands or fingers, reach with hands and arms, talk and hear Required to work flexible schedule based on the needs of the businessSpecial Skills: Proficient in Microsoft Office Skills including Word, Excel and other programs Ability to handle multiple tasks at one time Good communication skills including verbal and written Positive and effective customer skills Company Description Located along the scenic Intracoastal Waterway in Myrtle Beach, the Marina Inn at Grande Dunes is a premier luxury resort known for its elegance, service excellence, and coastal charm. As a AAA Four Diamond property, the Inn offers a refined guest experience with spacious accommodations, world-class amenities, and personalized service that consistently exceeds expectations.The property features beautifully appointed guest rooms and suites, award-winning dining, a full-service marina, championship golf access, and versatile indoor and outdoor event spaces. From corporate meetings and conferences to weddings and social gatherings, Marina Inn delivers exceptional experiences tailored to each guest.At Marina Inn at Grande Dunes, our team is the heart of our success. We are committed to fostering a culture of professionalism, teamwork, and genuine hospitality. Employees are empowered to create memorable moments for our guests while growing their careers in a supportive and dynamic environment.Join a team dedicated to excellence and be part of a property that sets the standard for luxury hospitality along the Grand Strand.Company DescriptionLocated along the scenic Intracoastal Waterway in Myrtle Beach, the Marina Inn at Grande Dunes is a premier luxury resort known for its elegance, service excellence, and coastal charm. As a AAA Four Diamond property, the Inn offers a refined guest experience with spacious accommodations, world-class amenities, and personalized service that consistently exceeds expectations.\r\n\r\nThe property features beautifully appointed guest rooms and suites, award-winning dining, a full-service marina, championship golf access, and versatile indoor and outdoor event spaces. From corporate meetings and conferences to weddings and social gatherings, Marina Inn delivers exceptional experiences tailored to each guest.\r\n\r\nAt Marina Inn at Grande Dunes, our team is the heart of our success. We are committed to fostering a culture of professionalism, teamwork, and genuine hospitality. Employees are empowered to create memorable moments for our guests while growing their careers in a supportive and dynamic environment.\r\n\r\nJoin a team dedicated to excellence and be part of a property that sets the standard for luxury hospitality along the Grand Strand.