Virtual Chat Support-ADF

Virtual Chat Support ADF Medical Services Inc.We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication — we want to hear from you.Role: Virtual Chat Support AgentDepartment: Customer Support & Patient ServicesLocation: Fully RemoteType: Full-Time / Part-TimeWhat You'll Do:Respond to patient and client inquiries in real time via live chatProvide helpful information on services, scheduling, and billingHandle multiple chat conversations simultaneously with professionalismDocument all interactions accurately in our support systemEscalate unresolved issues to the appropriate departmentMaintain patient privacy and confidentiality per HIPAA guidelinesWhat We're Looking For:1+ year of chat support or online customer service experienceExcellent written communication and grammar skillsTyping speed of 45+ WPM with accuracyComfortable managing multiple chats at onceReliable internet and a quiet home workspaceMedical or healthcare background is a plus but not requiredWhat We Offer:Competitive payHealth, dental & vision benefits (full-time employees)Paid time off & paid holidaysFlexible shift optionsCareer growth opportunities within ADF Medical ServicesPowered by JazzHR