Customer Support Coordinator

Benefits:401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Scheduling Coordinator Customer Service Focused | Full-Time, In-OfficeSchedule: MondayFriday, 6:00 AM 2:00 PM Location: KRE Security, LLC 16600 Pottsville Pike, Hamburg, PA 19526KRE Security, LLC is seeking a friendly, dependable, and customer service-oriented Scheduling Coordinator to join our administrative team in Hamburg, PA. This full-time, in-office role is perfect for someone who enjoys helping people, solving problems, and keeping operations running smoothly in a fast-paced environment.As a Scheduling Coordinator, youll be one of the main points of contact for our employees and supervisors, helping ensure shifts are covered, questions are answered, and scheduling needs are handled professionally and efficiently. If youre someone who communicates well under pressure, stays organized, and enjoys supporting a team, wed love to hear from you.What Youll DoCommunicate professionally and courteously with employees, supervisors, and management throughout the dayCreate, manage, and adjust employee schedules across multiple client locationsRespond quickly and calmly to call-offs, shift changes, and urgent staffing needsHelp employees find coverage and resolve scheduling conflicts with a customer service mindsetMaintain accurate scheduling records using company software and databasesUse Microsoft 365, Outlook, and Google Workspace to manage daily communication and scheduling tasksWork closely with management and Recruiting to support staffing and operational needsHandle sensitive employee information with professionalism and confidentialityWhat Were Looking ForA positive attitude and strong customer service and communication skillsAbility to stay calm, professional, and solution-focused in a fast-paced environmentStrong organizational skills and attention to detailDependable, punctual, and team-oriented work ethicComfortable multitasking and handling frequent phone calls, emails, and schedule updatesExperience in scheduling, dispatching, customer service, call center, administrative support, or workforce coordination preferredProficiency with Microsoft 365, Google applications, and OutlookAbility to work on-site in our Hamburg, PA officeCompensation & BenefitsStarting Pay: $20.00 per hourPay Increases: Raises at 6 months and 1 year, plus a 3% annual increase thereafterPaid Time Off: 1 week of PTO after a 60-day probationary periodBenefits: Medical, dental, and vision coverage available after the probationary periodAbout KRE Security, LLCKRE Security, LLC is a trusted provider of professional security and public safety services throughout Pennsylvania. Our team is built on professionalism, reliability, and strong communication, and our Scheduling Coordinators play a vital role in supporting both our employees and daily operations.We offer a supportive, team-oriented workplace with consistent scheduling and opportunities for long-term growth. The work you do here truly makes a difference every day.If you enjoy helping people, solving problems, and working as part of a strong team, apply today and grow your career with KRE Security, LLC.