CRM Support Lead Analyst
The Equifax US Information Solutions (USIS) Sales Operations and Enablement team is looking for a Sales Systems Lead who thrives at the intersection of people and technology. In this role, you will become an expert in our global Salesforce instance and its integrated ecosystem, championing a seamless user experience by addressing complex data and process challenges. This is a front-line opportunity for a technical, business-savvy communicator who acts with a sense of urgency and excels at translating technical solutions into business success. What you’ll do: Champion the User: Elevate the daily experience for Sales, Service, Marketing, and Operations teams using Salesforce and integrated technologies within the USIS Business Unit. Solve the Root Cause: Go beyond the "quick fix" to identify underlying issues and partner with cross-functional teams to optimize systems, data integrity, and workflows. Enhance Experience & Improve Process: Participate in the design of solutions and lead change management efforts during design, testing, and implementation to ensure high end-user adoption. Bridge the Gap: Act as the primary liaison between business unit subject matter experts and technical teams to evaluate and escalate complex technical hurdles in an Agile environment. Deliver Excellence: Own the 24-hour Service Level Agreement (SLA), ensuring all stakeholders feel supported and heard. Analyze Performance: Utilize reporting tools to track issue trends, visualize progress, and turn support data into actionable system enhancements. Direct & Collaborate: Facilitate high-impact partnerships with technical leads to diagnose and remediate process inefficiencies, reducing downtime and optimizing workflow performance. Influence Leadership: Synthesize support themes and findings into concise updates for Sales Enablement leadership to help guide the strategic roadmap. What experience you’ll need: Bachelor’s degree or equivalent professional experience. High-touch experience in a corporate environment working in Operations, Sales, Finance, Marketing, or IT. Salesforce Certified Platform Administrator and/or Salesforce Certified Business Analyst. Proven experience in data governance or maintaining CRM data integrity. Demonstrated ability to coordinate meetings, gather feedback, and ensure clear communication between technical and non-technical teams. What could set you apart: Advanced Salesforce Expertise: Additional Salesforce Certifications (e.g., Platform App Builder or Advanced Admin). Tech Stack Proficiency: Hands-on experience with modern tools like Tableau, Google Workspace, Gainsight, Gong, LinkedIn Sales Navigator, or Demandbase. AI Proficiency: Use of AI (eg. Gemini, Notebook LM) to optimize operations and team effectiveness. Customer Centric: Demonstrated ability to interact with, serve, and help people, similar to experience gained in customer-facing roles.