IT Help Desk Operator
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IT Help Desk Operator -- Phoenix AZResponsibilitiesAnswer incoming calls for IT-related supportProvide triage and troubleshooting steps to resolve complex technical issues (Internet connectivity, PC/Desktop systems, printers, etc.)Assist with Active Directory password resets and VPN tunnel configurationsDeliver excellent customer service in high-stress or contentious situationsWork with vendors to identify root cause issuesCoordinate system outages with leadership and collaborate with Tier II and III teams to keep customers informed on progressRequired SkillsIT Help Desk experienceWillingness to work 11:00 PM – 7:00 AM shiftPreferred SkillsCompTIA A+ certificationPrevious experience working for DPS or law enforcement