Service Agreement Manager

Job DetailsDescriptionWagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits IncludePaid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insurance Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%Tuition Reimbursement Employee Assistance Program (EAP)CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.The Customer Value Agreement Manager is responsible for the performance of our contract administrators and the financial health of our preventative maintenance service agreement business in a manner that reflects the company’s vision of working as “One Professional Team.” This manager will create data visualizations, analyze trends, and advise senior leaders on the status of quoted/active/expired contracts.Pay range: $73,000.00 - $100,400.00 AnnuallyPay is dependent upon education & experience. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Oversee CVA enrollment processAnalysis of contract performance ensuring financial health on existing contractsManages contract balance sheets and provides necessary documentation for tax and audit purposes ensuring balance sheet and profit & loss statement accounting is accurateManage a team of contract administratorsBuilds standard work processes related to contract administration and trains the organization on these processesCreation of monthly reports on contract performance to inform service leadership on performanceManages requests for administrative materialsManages DBS data interface and data validationEnsures deferred and electronic invoicing is complete monthlyReviews work orders for proper contract billingReports TM&R financial statement monthlySupports Equipment Management staff to ensure maintenance and repair work orders are opened on time with correct informationCollaborates with service teams to ensure work order data is accurate for contractsOther duties as assigned by managerSupervisory ResponsibilitiesHire, train, direct, and develop staffProvide regular performance feedback and conduct annual performance reviews for team of contract adminsRequired Education And ExperienceHigh School Diploma or GEDSome College or Trade School PreferredSome leadership experience preferred3+ years accounting or project finance experience3+ years administrative/clerical experiencePhysical Demands & CompetenciesStanding, walking, talking, sitting, use of hands & hearingSedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 poundsData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeIntermediate knowledge of Microsoft Word, Outlook, PowerPoint, and ExcelIntermediate knowledge of DBSTravel Requirements10- 25%Work EnvironmentNoise: QuietIndoorsOther DutiesJob Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.