Audio Visual & Educational Technology Support Analyst

Who we are: Shineforth is a nonprofit organization that provides a comprehensive array of programs to support children, teens, and parents as they work to overcome challenges. We equip families with tools for success so they can achieve their goals. As a national leader in helping young people and families, we also proactively identify unmet social services needs and develop the necessary partnerships to address those needs. What we do: Shineforth is not just for kids. We are champions for children, teens, families, and communities. Our guiding philosophy is to always do whatever it takes to help children and teens successfully overcome the toughest odds and create bright futures for them. We assist the child or teen by empowering the entire family to become stable, self-sufficient, and caring members of their communities. What we are looking for: A well-rounded IT Support Specialist with audio visual, educational technology, computer break/fix (desktop support), and application support to fulfill responsibilities within the IT Department. This individual should have great customer service skills and interact accordingly with staff of varying technical knowledge. Essential Duties and Responsibilities: Audio Visual (AV) Support – provide AV support for live conferences, events, and trainings in our state-of-the-art event space. This includes assisting with audio (SQ5 digital audio mixer and wireless mics), video display to a monitor wall using Barco Clickshare or direct connection while also being able to adjust sound and video slides in real-time. Some events will require support during off-hours (mornings and early evenings). This person should also be versed in presenter tools such as Microsoft PowerPoint and Renewed Vision ProPresenter software. Meeting assistance support for audio/video issues in conference rooms throughout the main campus and provide A/V installation, guidance, training in program offices. Educational Technology Support Services - Provides IT support for two charter schools (Richmond and Edinburg). Students use and receive Chromebooks for educational learning. This position will also manage requests for changes to the student firewall allow/block lists, install and troubleshoot Smartboards, and student account setup in Google Chrome for Education. Application Support Services – Provides support for enterprise systems such Microsoft Office365 Suite, Google Chrome for Education, Securly Classroom/Aware/Auditor, Freshservice Help Desk, SharePoint/OneDrive, RingCentral UcaaS (Unified Communications as a Service). And any other enterprise applications not listed but in use. Desktop Support Services - Provide desktop support (break/fix) duties to resolve issues with computers, peripherals, and networked printers for staff computers in all locations (Richmond, Edinburg, Farmville, Lynchburg, Virginia Beach, Fredericksburg, and Annadale). Most issues are resolved using remote supports tools such as TeamViewer. Infrastructure Support Services - work alongside our managed services provider to resolve any network issues that may arise at any of our locations. Travel to regional centers when remote support options have been exhausted. Other trips may include visits to the data center, stores to pick up emergency technology equipment, and to couriers for mailing hardware. Search out, configure, and implement technological efficiencies and advancements. Take advantage of education opportunities to include conferences, certifications, CBT, books, etc. for additional knowledge. All other duties as assigned. EDUCATION and/or EXPERIENCE Bachelor’s degree and five years of experience or associate degree and six years of relevant work experience. Why Work at Shineforth? Shineforth has been an unwavering champion for children, teens, and families for more than 125 years. Our main campus is in Richmond, VA, and we offer nearly 20 programs at eight locations throughout Virginia. Work-life balance is critical to the health and well-being of our employees, which is why we offer generous paid leave, 12 paid holidays, flexible workspaces, and comprehensive health benefits options that include an Employee Assistance Program, vision, and optional dental. Shineforth employees are eligible for a 401(k) with employer match. Diversity, Equity, and Inclusion (DEI) is at the forefront of all we do at Shineforth, and we maintain a culture of acceptance in which crucial conversations are encouraged. Shineforth doesn’t exclude anyone on the basis of race, color, national origin, gender, sexual orientation, genetic information, disability, religion, or economic background. #ZR Equal Opportunity Employer Drug Free Workplace