Senior Collections Analyst

Senior Collections AnalystJoin Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions.We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company's long-term goals.Location: 4 days a week (Tuesday-Friday) in office at Axon Hub Location (Seattle, San Fran, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC)What You'll Do:Perform outbound collections in a professional manner with a focus on customer service while adhering to Company PolicyAnalyze and research accounts to be fully prepared to work with customers, drive meetings with customersWork with our internal sales team and other cross functional teams as well as outside customers to resolve collection issuesAnalyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendationsPrepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessaryParticipate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvementsDevelop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research toolsWork with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a processWhat You'll Need:5-7+ years of collections experience, preferably with high-tech industry experienceBachelor's in Accounting or Business, or equivalent work experienceOrder-to-cash business process experience a plus, experience with quoting, order management and billingExcellent communication skills, both written and verbal, and strong customer service approachSelf-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervisionStrong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc. ), and SalesforceAbility to build strong cross-functional relationships and work collaborativelyProactive, problem-solving attitude and ability to think outside the box.Adapts quickly to changes in a dynamic organizational structure and business processesAbility to work independently and a strong team playerWork LocationThis role is based out of any of our offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Benefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesBase Pay Range$75,510 - $120,816 USDDon't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances and empowering all of our employees so they can do their best work.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.